Healthcare advocate/customer careUnity Communications
Our healthcare customer support team is growing! We're looking for proven customer support agents who are looking for a rewarding experience.
As our company and the client's partnership grow, we are tasked to get more healthcare experts to join the team. We are building a pool of applicants in anticipation of that growth and if you're someone that we're looking for, we want to know you better.
The Day:
Tier 1 support, and directing customers to escalations when needed past your Tier 1 support capability.
Quality is our goal over quantity, we want to help our customers the first time if we are able.
Working with leadership for personal development so you can feel ultimately successful.
Helping customers with their healthcare benefits queries. Sometimes these are complex and we all take the time we need to help you learn and answer questions successfully.
Flexibility to work regularly scheduled hours of 7am-8pm, M-F, and 9am-1pm, Sat., Central US time.
Due diligence to identify the caller, and comply with HIPAA guidelines.
Educate and guide participants on their benefits, processes and guide through HSA investment platform to facilitate self-sufficiency on the system.
Proactively recommend solutions to help customers, and set appropriate expectations for participants' benefits.
Treat every caller with empathy.
Do you:
Find great Customer Service communications (phone/chat/email) rewarding?
Enjoy helping customers solve problems well and efficiently?
Find comfort in taking initiative and completing a customer service request?
Have 2 or more years of related professional experience?
Have experience supporting customer chat and email?
Have experience with CRM platforms and cloud-based technology (i.e. Zendesk, Amazon Connect, etc.)?
Have previous benefits administration or insurance experience (a plus but not required)?
Then this may be the job for you! We welcome you to apply!
Benefits:
Company Christmas gift
Company events
Free parking
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee
Work from home
Schedule:
8 hour shift
Monday to Friday
Night shift
Supplemental pay types
13th month salary
Overtime pay
Yearly bonus
Unity Communications
As our company and the client's partnership grow, we are tasked to get more healthcare experts to join the team. We are building a pool of applicants in anticipation of that growth and if you're someone that we're looking for, we want to know you better.
The Day:
Tier 1 support, and directing customers to escalations when needed past your Tier 1 support capability.
Quality is our goal over quantity, we want to help our customers the first time if we are able.
Working with leadership for personal development so you can feel ultimately successful.
Helping customers with their healthcare benefits queries. Sometimes these are complex and we all take the time we need to help you learn and answer questions successfully.
Flexibility to work regularly scheduled hours of 7am-8pm, M-F, and 9am-1pm, Sat., Central US time.
Due diligence to identify the caller, and comply with HIPAA guidelines.
Educate and guide participants on their benefits, processes and guide through HSA investment platform to facilitate self-sufficiency on the system.
Proactively recommend solutions to help customers, and set appropriate expectations for participants' benefits.
Treat every caller with empathy.
Do you:
Find great Customer Service communications (phone/chat/email) rewarding?
Enjoy helping customers solve problems well and efficiently?
Find comfort in taking initiative and completing a customer service request?
Have 2 or more years of related professional experience?
Have experience supporting customer chat and email?
Have experience with CRM platforms and cloud-based technology (i.e. Zendesk, Amazon Connect, etc.)?
Have previous benefits administration or insurance experience (a plus but not required)?
Then this may be the job for you! We welcome you to apply!
Benefits:
Company Christmas gift
Company events
Free parking
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee
Work from home
Schedule:
8 hour shift
Monday to Friday
Night shift
Supplemental pay types
13th month salary
Overtime pay
Yearly bonus
Unity Communications
Other Info
Bacoor, Cavite
Permanent
Full-time
Permanent
Full-time
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Unity Communications
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Position Healthcare advocate/customer care recruited by the company Unity Communications at Cavite, Bacoor, Joboko automatically collects the salary of , finds more jobs on Healthcare Advocate/Customer Care or Unity Communications company in the links above
About the company
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Bacoor, Calabarzon