head - hr jbs ( Operations)Jones Lang LaSalle

IN012_SSO India - SEZ Unit 2 Duties & responsibilities
Develop trusted partnerships with the HR functional owners and create and build JBS HR Operations strategy in order to deliver high quality end-to-end operational services for our stakeholders/clients
Provide leadership and direction to the team; is a key contributor on the leadership teams of the HR teams JBS is providing services for; is a key contributor to the effective running of the local JBS Center
Build a highly capable and engaged team and creates a strategic capability for HR to excel in operations
Be an instrumental contributor to the team in executing the plan for HR to create positive Employee experience, to increase the end-to-end efficiency and reduce the cost of serving, to Make HR easier to do business and an enabler of business growth
Drives innovation, continuous improvement, operating efficiency and effectiveness; leveraging scale, technologies & automation opportunities to the maximum
Delivering to agreed KPIs: SLAs / OLAs / TAT / NPS/ Budget, delighting our customers
In partnership with the business, grow the JBS HR operations team, transitioning key activities from on-shore locations to centralised JBS operational centers. Act as a change agent.
Collaborate closely with various parties (e.g., HR Talent, Learning, Recruiting, Benefits Compensation, HR Business Partners, and business leaders) to understand business needs and strategic priorities in order to ensure HR service delivery capabilities are effectively and efficiently meeting demand, and evolve in line with HR business evolution, creating new services to improve delivery and customer experience
Constantly benchmark and scout emerging trends, influence and inspire the team and HR partners to develop state to the Art HR operations.
Take decisions that are guided by function and sub-function strategy and priorities
Pro-actively manages risks to performance
Performance objectives
The position will be responsible for running and managing the HR Service delivery processes and practices in line with the Organizational and JLL Business Services initiatives
Influence & Lead JLL's agenda for off-shore HR operations
Design, implement and monitor human resource service delivery initiatives
Build a highly engaged and capable team to bring JLL's off-shore operations to best in class standards.
Anticipates and plans for long-term human resource service delivery needs and trends.
Enables HR Business Services function to partner with business and HR to execute strategy according to business needs
Key skills
HR operations subject matter expertise with experience in HR Service Delivery
Strong Operations background, including driving operational excellence and continuous improvement
Strategy creation and implementation
Significant experience of business transformation, and in particular transitioning activity to an offshore center
Strong people management, communication (verbal, in-person and written) and interpersonal skills to manage large teams.
Ability to manage and develop strong global client relationships and provide excellent client service.
Experience of having a Shared Services set up with close interface with automated Workflow tools etc. is preferred
Responsibility & Accountability for Work Processes and Service Delivery.
Employee specification
Human Resource subject matter expertise
10+ years of experience.
Experience of building and leading large business services operations
Track-records of successful leadership experience and leading individuals and teams to success in a highly divers environment.
Transformation and transition experience
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time