hcm client engagement Manager ams phRizing

Description
Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client's business initiatives.
Essential Functions
Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues and monitoring case resolution.
Develops an understanding of clients' job responsibilities, business, and industry to best position Rizing to support client business initiatives.
Develops and implements an account strategy for clients within the portfolio.
Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets.
Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access.
Work with the sales and professional services teams to smoothly transfer ownership of the client and monitoring hours utilization against contract hours cap.
Aligns and partners with Sales to ensure retention and identify up-sell opportunities.
Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience.
Coordinates quarterly release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services.
Completes continuing education activities to attain and maintain professional certifications.
Performs other duties as assigned.
Required Qualifications
Bachelor's degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience.
2 years of account leadership experience.
Previous SAP SuccessFactors experience in implementation or as end-user.
Knowledge, Skills, and Abilities (KSAs)
Basic knowledge of project management methodology, tools, and templates.
Basic knowledge of HR policies and processes and customer service principles.
Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
Ability to manage complex customer engagements.
Ability to effectively communicate, including presenting information and responding to questions.
Ability to build relationships with a variety of groups including executives, managers, consultants, and clients.
Ability to analyze and solve complex problems, with the ability to implement resolutions.
Ability to establish and manage multiple priorities and meet tight deadlines with attention to detail and strong organizational skills.
Ability to sell and deliver consulting services.
Work Environment and Special Consideration
Works in a professional office and/or remote office environment.
Routinely uses standard office equipment such as computers, phones, printers, copiers, and scanners.
Competencies
Excellence
Respect
Collaboration
Integrity
Courage
Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to become someone's hero?
At Rizing we solve business challenges. We create solutions that accelerate our clients' ability to excel at what they do best - so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.
We're a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.
We're not so big to have lost sight of our mission and vision or to have lost connection with our clients. We're the right size to deliver personal professional services and to give our employees opportunities that often aren't available at larger firms.
If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.
Rizing

Taguig City, Metro Manila
Permanent
Full-time