Guest Service expert (for immediate hiring!)Guesty, Inc.

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth!
 
Guesty Highlights:
Competitive, above-industry salary package
Government Mandated benefits
HMO Package with medical and dental coverage in Day 1
Paid sick and vacation leaves
Work-Life Balance
Career Growth Opportunities
Employee Engagement Activities
About the Position
 
Guesty, one of the fastest-growing high-tech Property Management start-ups with offices around the world, is looking for a Guest Service Expert to join our team!
 
The Guest Communication Services department (GCS) offers a premium service in which our experts are answering guest queries, solving problems that arise before, during and after their stay, handling payments and emergency situations, providing recommendations and more.
 
Responsibilities:
Responding to guest queries, in English, in a timely manner, via email, chat or phone.
Handling refunds and exchanges
Ensuring complete customer satisfaction by following Guesty's service standards.
Addressing guest issues, solving problems and helping with queries about their stay.
Managing a ticket-queue based on priority and SLA protocols.
Meeting tickets per hour and service quality KPIs
Requirements:
A Bachelor's Degree or have at least finished 2nd Year College or have finished a 2-year Technical / Vocational course  
At least 2 years of solid experience in being a Chat and Support Representative  
Excellent verbal and written English communication skills  
Passion in communicating with customers all day, every day  
The desire to turn an unhappy customer into an advocate    
Previous experience in problem solving or troubleshooting  
High attention to detail   
The eagerness and the will to learn and improve upon your own skills
Amenable to work on night shift and shifting schedules  
Advantageous to have:  
Experience in supporting a Property Management Software (PMS)
Experience in supporting Software as a Service (SaaS) campaign
Experience in supporting an online booking and reservation campaign
 
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.