Global Service Desk Administrator - FrenchPearson

Global Service Desk Administrator - French
Description
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Qualifications
Requirements:
Graduate of a 4-year course
Very good to excellent English and French communication skills
Quick study
Ability to multi task
Amenable to work on a shifting schedule
Job Description:
Processes HR transactions in Fusion and other HR technologies, as requested
Resolves HR process and policy questions and colleague issues through multiple communication channels
Leverages knowledge management solutions to complete inquiries and transactions
Works to meet expected service levels and business performance goals
Escalates client service issues to appropriate party as appropriate
Documents all cases in case management system
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Provides input to the Pearson HR Delivery Center knowledgebase and contributes ideas to improve processes or performance
Demonstrate empathy to the colleague's situation and speaks in a manner / tone the colleague can understand and relate with
Supports change programs and initiatives. Develops understanding of HR operations
Participates in scheduled and ad hoc training to improve HR and business acumen
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
Primary Location: PH-PH-Manila
Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila
Job: Human Resources
Organization: Human Resources
Employee Status: Regular Employee
Job Type: Standard
Shift: Night Job
Job Posting: Aug 6, 2020
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2007275
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson