global process LeaderQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Primary Responsibilities
Building a road map and future state for the operational teams with a focus on driving consistency in process, reducing process gaps and wastage, process re-engineering and improving quality
Managing team in an effective and efficient manner to meet and deliver support to QBE strategic objectives and delivering benefit to QBE
Provide feedback on current processes and procedures to create better customer outcomes
Ensure consistent process enhancement due to process improvement initiatives and standardization
Contribute to the design and application of HR processes in GSSCEO and across the Group to promote best practices and optimize employee performance
Actively engage and build strong relationships with the business, in particular divisional HR Heads, Stakeholders and to gain commitment to support successful delivery of global HR Services
Work closely with Business Operations Manager to drive continuous improvement culture
Work closely with Shift Leaders to manage operations and deliver requirements
Provide a positive environment by modeling cultural expectations and guiding team members to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Build relationships by managing ad-hoc project requests, gathering key stakeholder needs and sharing information to ensure team acts with a sense of urgency and aligns with expectations
Responsible for the operation and management of process supported
Lead the consistent application of HR Policies/ transactions and best practices throughout the work unit by reviewing performance trends, process gaps and identifying opportunities to achieve synergy and ensure effective business model/ operation
Understand how systems are affected by business process change/transformation programmes
Effectively handle escalations and be able to liaise with different departments to resolve the issues timely
Able to identify reportable risks and be able to mitigate it through action plans and preventive measures
Capable of generating reports, analyze trends/ data that supports day to day operational activities and be able to translate it into positive outcomes
Serves as the GSSC Subject Matter Expert for the operational matters relating to the Global Process supported within People Services
Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
Provide sufficient guidance and direction to direct reports
Develop and maintain effective working relationship with the team
Conduct regular coaching and mentoring sessions
Motivate and develop the team(s) to ensure the required standards of performance are consistently achieved
Conducts daily huddles with the Shift Leaders to address issues of the team and customers
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
5 years relevant experience
Preferred Competencies/Skills
Shared services skills
Process improvement skills
Coaching and Mentoring skills
Strong project management and planning skills
Strong problem solving and decision making
People Management skills
Computer literate with intermediate PC and administration skills
Excellent written and verbal communication skills
Outstanding ability to review and interpret data
A good balance of conceptual and analytical thinking and problem solving skills
Evidence of the practice of a high level of confidentiality
Ability to translate policy and process into simple language
Preferred Knowledge
Deep understanding of HR policies and end to end HR processes/ procedures
Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
Deep understanding of HR Case management tool and relevant call center systems/tools
Knowledge/ experience in Workday administration an advantage
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time