global kyc academy TrainerING Business Shared Services B.V.

Job Family Group:Know Your Customer Job Family:Know Your Customer Process Design Job Purpose RESPONSIBILITIES * 2nd Line of Defense RiskManagement - RChallenge risk management execution and control processes and take corrective actions if ne Job Family Group: Know Your Customer Job Family: Know Your Customer Process Design Job Purpose RESPONSIBILITIES 2nd Line of Defense RiskManagement - RChallenge risk management execution and control processes and take corrective actions if necessary (escalation). Coordinate the reporting of risks and controls by the first line of defense regarding designated business processes. (Level 6) Client & Customer Management (Internal) - Responsibilities could include supporting internal customers or helping senior colleagues manage internal client relationships. (Level 6) Compliance - Highlight shortcomings in compliance processes, systems and procedures and suggest appropriate improvements. Work is focused on an assigned unit or discipline. (Level 6) Data Collection and Analysis - Conduct research using primary data sources and select information needed for the analysis of key themes and trends. (Level 6) Data Management - Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliverprescribed outcomes. (Level 6) Document Preparation - Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience. (Level 7) Fraud Management - Deliver fraud prevention reporting and analysis for a designated area of operations, using financial crime/fraudprevention systems to identify instances, patterns, and trends of suspicious activity to enable the prevention of fraud, and enable the initiation of loss mitigations and fraud investigations. (Level 6) Internal Communications - Help others get the most out of internal communications systems by offering support and advice. (Level 5) Needs Assessment - Explore issues or needs, establishing potential causes and barriers as well as related issues. (Level 6) Policy Development & Implementation - Help develop procedures for an area of the organization, and monitor their implementation. (Level 6) Recommendations - Advise others on how to design new processes and systems that meet professional standards. (Level 6) Solutions Analysis - Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional innature. (Level 6) BEHAVIORAL COMPETENCIES Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area uses this to shape decisions. (Level 3) Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed conveys information clearly, concisely, and professionally when speaking or writing. (Level 3) Courage - Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk shows conviction when faced with adversity andchallenges raises difficult topics to be sure they are addressed. (Level 3) Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply intocustomer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service. (Level 4) Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, consistentlydemonstrates strong judgment may be sought out by others for expertise and guidance. Takes smart,independent action in urgent and non-routine situations, knows when to escalate for others' involvement. (Level 4) Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, determines andestimates the main direct and indirect costs makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information uses data to improve performance. (Level 3) Instills Trust - CGains the confidence and trust of others through honesty, integrity, and authenticity. For example, isconsistently honest and straightforward shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct. (Level 4) Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solveproblems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 5) Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.For example, pays close attention to a variety of metrics and benchmarks determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns takes steps to ensure that problems do not recur. (Level 4) TECHNICAL COMPETENCIES Action Planning - Works without supervision and provides technical guidance when required on developing appropriate plans orperforming necessary actions based on recommendations and requirements. (Level 3) Business Process Modeling (BPM) - Works with full competence to represent processes of an enterprise, so that the current process may beanalyzed, improved, and automated. Typically works without supervision and may provide technicalguidance. (Level 3) Computer Skills - Acts as the organization's authority and established expert on understanding and using standard officeequipment and standard software packages to support business processes. (Level 5) Customer-Focused Approach - Works without supervision and provides technical guidance when required to orient the seller's organizationaround delivering to the key needs of their customers. (Level 3) Data Collection and Analysis - Works without supervision and provides technical guidance when required on analyzing data trends for use inreports to help guide decision making. (Level 3) Data Control - Works without supervision and provides technical guidance when required on acquiring, organizing, protectingand processing data to fulfill business objectives. (Level 3) In-Depth Questioning - Works without supervision and provides technical guidance when required to explore the depth and breadth ofa problem, draw out the implications of not changing, and help clients self-discover and articulate the value ofa solution. (Level 3) Managing Change - Works without supervision and provides technical guidance when required on maintaining high performancewhile applying a change mindset to the planning, execution and monitoring of business activities during times of change. (Level 3) Numerical Skills - Uses a comprehensive understanding of numerical concepts to perform mathematical operations such asreport analysis independently while providing guidance and training to others. (Level 4) Planning and Organizing - Works without supervision and provides technical guidance when required on planning, organizing, prioritizingand overseeing activities to efficiently meet business objectives. (Level 3) Policy and procedures - Works without supervision and provides technical guidance when required on planning, organizing, prioritizingand overseeing activities to efficiently meet business objectives. (Level 3) Policy and Regulation - Works without supervision and provides technical guidance when required on interpreting and applyingknowledge of laws, regulations and policies in area of expertise. (Level 3) Products/Services Management and Development - Works without supervision and provides technical guidance when required on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market. (Level 3) Questions Strategically - Works without supervision and provides technical guidance when required to uncover clients' explicit needsand/or unforeseen opportunities and challenges. (Level 3) Planning and Organizing - Works without supervision and provides technical guidance when required on planning, organizing, prioritizingand overseeing activities to efficiently meet business objectives. (Level 3) Risk Management - Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance whenrequired. (Level 3) Verbal Communication - Applies comprehensive knowledge to act independently while providing guidance and training to others onusing clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. (Level 4)
Monster

Taguig City, Metro Manila
Permanent
Full-time