global command center real time AnalystUber

The Real-Time Analyst (you!) is a critical component of support that will ensure our service providers, both internal and external, have the crucial data and reporting they need to best serve our customers in a timely manner.
What You'll Do
Work remotely with local RTAs to ensure adherence and compliance of our Community Support Representatives in multiple countries, languages, modalities, and products, from Rides to Eats lines of business and everything in between.
Intra-day management of service levels, site efficiency, and outage compliance within established parameters.
Produce reports that show performance at an intra-day, daily, and weekly level.
Achieve efficient collaboration with vendors and internal partners.
Basic Qualifications
Minimum 2 years experience in the BPO Industry, of which at least 1 Year is in Workforce Management
Advanced knowledge of Real-Time Management
Communication Skills - clearly delivers information to a variety of audiences
Reporting Skills - adept in using spreadsheets
Flexibility to work during weekend/night shifts
Preferred Qualifications
Basic skills in Genesys or other similar tools
Experience in a Global Command Center (GCC) set-up
About the Team
The GCC will serve as the backbone of WFM at Uber via traffic control, real-time support, and short-range planning. With two site locations, the GCC team is the first point of contact for multiple BPO partners across the globe supporting over 20,000 agents.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time