Global benefits specialistMilestone Technologies

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
The Global Benefits Specialist position is integral role to Milestone's Global Benefits team. As the Global Benefits Specialist, you will serve as a primary point on various global benefit programs involving: leave of absence, medical, dental, vision, life insurance, disability plans, tax-preferred accounts, retirements plans, workplace accident benefits, and more within the guidelines of applicable laws and regulations. This position is responsible for providing a high-level of team member customer service, ensuring accurate and timely program administration, evaluating and recommending process improvements, and developing and delivering necessary benefit-related training for internal and external business partners.
How You Will Make An Impact
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Plans, develops, and presents recommendations for competitive employee benefits programs to include medical, dental, vision, life & AD&D insurance plans, wellness, retirement plans, retiree insurance plans, etc. Evaluates and monitors benefits trends and makes recommendations
Oversees the administration and support of benefits programs. Maintains plan documents. Ensures compliance with applicable benefits and tax legislation. Develops and maintains administrative procedures
Assist and support employee enrollment, end to end setup of new benefit plans and/or benefit plan changes to include ADP and enrollment portal configuration, audits, updates to existing reports and analysis of the impact on benefit integrations and payroll.
Partners with other departments (Finance, HRIS, Payroll, IT, etc.) as well as external vendors. In particular focus on interfaces and process improvements across departments.
Ensures consistency in plan administration and regulatory compliance, including Partner with 3rd party benefits administrator for preparation and delivery statutory and other related compliance reporting.
Assists in the development and implementation of employee communication and training programs relating to benefits programs and procedures.
Provides review, technical analysis, and consultation related to all vendor relationships and activities, including ongoing meetings, reporting, and program updates or changes.
Disseminates information to Milestone managers and internal staff regarding medical and other benefit claims management. Identifies opportunities of improvement resulting in positive impacts to existing plan design offerings.
Partners with the Milestone HR manager in communicating benefit program trends, outcomes, return on investment, and targeted improvement solutions leadership. Prepares agendas and meeting materials.
Develops and reports on benefit metrics. Leverage data from HRIS, vendors and brokers to create analytics to make data-driven strategy decisions.
Create and update applicable presentations, plans and processes.
Contribute to the improvement of departmental procedural workflow processes of using continuous improvement methodologies, which include: eligibility and enrollment processes, vendor performance monitoring, team member communications, notices and benefit delivery problem resolution.
Audits carrier exception reports and reconciles benefits accounts and the billing process
Acts as a point of contact for escalations pertaining to complex benefit matters
Oversees data gathering and research on moderate to complex assignments and projects.
What You Will Need To Succeed
Competencies and Qualifications
Quality/Compliance: Achieving a standard of excellence with work processes and outcomes, honoring Milestone policies and all regulatory requirements
Customer Focus/Going Above and Beyond: Striving for high customer satisfaction, going out of way to be helpful and pleasant, making it as easy as possible for the customer even if the customer is within the department
Open, Honest and Respectful Communication: Balancing listening and talking, speaking and writing, clearly, professionally, and accurately, influencing others, keeping others informed
Collegiality/Collaboration: Being respectful, approachable and team oriented, building strong working relationships and a positive work environment. All hands-on deck approach - offering assistance to team members even if busy with own work and if asked to help, readily agrees even if will delay own work. If conflicting priorities, consult with manager
Ability to manage/lead a unit project and programs;
Ability to set program goals and manage timeliness; ability to prioritize work effectively;
Ability to analyze financial data and prepare financial reports;
Ability to educate and train internal and external customers;
Ability to communicate effectively verbally and in writing; articulate,
Must be detail-oriented, self-motivated, and self-managed to meet deadlines.
Strong analytical, problem solving skills and project management expertise is required.
Must be self-directed with the ability to work autonomously on several projects concurrently.
Preferred Qualifications
Required Education and Experience
Minimum of 5+ years professional employee benefits experience with strong knowledge of plan design, automation, administration and compliance for retirement and health and welfare programs along with other employee benefit related laws and regulations is required.
Progressively responsible experience in direct design, complex data analysis, implementation, and administration of benefits programs.
Working knowledge of HRIS Benefit systems
Proficient with Microsoft Office products, with advanced knowledge of Excel is required.
Travel
Occasionally to local offices as needed.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
*Job description is subject to change.
Milestone Technologies

Philippines
Permanent
Full-time