gds cbs_senior account Coordinator 1Ernst & Young Global Services Philippines Inc

Global Delivery Services (GDS) is an extended arm of EY country and Global practices where we provide exceptional service to EY clients to ensure hassle-free and cost-effective solution. Understanding the challenges our clients face, we build and mai Global Delivery Services (GDS) is an extended arm of EY country and Global practices where we provide exceptional service to EY clients to ensure hassle-free and cost-effective solution. Understanding the challenges our clients face, we build and maintain robust processes, identify improvements, provide valuable insights, address unexpected challenges and ensure that you are well-positioned to effectively navigate the ever-changing compliance and regulatory environment. The opportunity The GDS Markets team specializes in account management activities, supporting pursuits and go-to-market projects, and providing operational support to the Global Markets organization. We are a 400+ strong team, spread across GDS Kochi, Trivandrum, Bangalore, Gurgaon, Manila and Wroclaw Centers. Your role as a Senior Account Coordinator is to provide high quality and insightful business and management support to teams engaging in high profile client accounts of EY. You will build global account connections, drive the EY Account Management Framework, and develop deep industry knowledge to benefit the account team and the delivery to the ultimate client. Your key responsibilities - Managing the global onboarding process for EY resources to be onboarded to client engagements - Ownership of internal and external communication and status updates related to onboarding - Point-of-contact for onboarding first level concerns and escalations - Making sure that the onboarding details are aligned correctly with Statement of Work - Creation of step by step process and SOP, reviewing of documents, ensuring all documents are completed and in compliance with client's requirements - Managing a strong tactical working relationship with business unit contacts and stakeholders providing regular communication and reports to key stakeholders - Responsible for providing pipeline business reports such as weekly pipeline insights and monthly sales forecast. Working directly with stakeholders and EY partners to raise awareness of their Sales and Pipeline performance. - Lead the client's audit process requirements for onboarding - Maintain and update global account databases and contact lists, as well as collate relevant client information from available databases. - Responsible for project management, quality control, review of deliverables, and overall lead the program for your designated account/s using the Account Management Framework of support activities. - Manage ad hoc activities through interaction with key stakeholders and partners - Willingness to work on night shift to work with counterparts, stakeholders, and clients in the US Skills and attributes for success . Demonstrate commitment to organizational goals . Strong interpersonal skills . Ability to communicate at different levels within the organization (peer level to senior management) . Ability to consistently deliver high quality work even when meeting tight deadlines . Ability to plan and prioritize tasks effectively, and juggle conflicting demands . Professional maturity to confidently interact with stakeholders. Demonstrate assertiveness, ability to articulate the view points in a succinct manner . Communication - Demonstrate effective communication at all levels of the organization, understand the nuances, showcases the ability to listen effectively, have a global mindset and operate effectively across borders with an awareness towards diverse cultures . Emotional intelligence - Demonstrate understanding of different working/personality styles and appreciation of the need to flex approach and message to effectively engage with stakeholders . Networking - Demonstrate ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions across accounts . Entrepreneur/proactive behaviour - Desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations To qualify for the role you must have . Bachelor's degree or above from a commercial or business related discipline . Advanced MS Excel, PowerPoint & Word proficiency . Excellent English communication skills - both written and verbal . Experience in onboarding is a plus . Willingness to work on night shift to work with counterparts, stakeholders, and clients in the US . Willingness to work at McKinley West, Taguig City Technology . Proficient in Microsoft Office products - Word, Excel, PowerPoint . Project management, use of procurement portals (i.e. SAP Fieldglass, Beeline or Ariba) are nice to have . Experience using Power Apps is a bonus Ideally, you'll also have . Experience in providing support, mainly for the US region . Experience working in a global/virtual environment . Experience working in professional services/consulting firms What we look for We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals. We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients. What working at EY offers We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards. EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees' succession planning and career advancement. Talk to anyone at EY and they'll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world. For us, it's vital you share our goals - so we can work together to achieve success. . Support, coaching and feedback from some of the most engaging colleagues around . Opportunities to develop new skills and progress your career . The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.
Monster

Taguig City, Metro Manila
Permanent
Full-time