gbs employee life Cy Cle expertJapan Tobacco International

We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend, and why we've been recognized as INVESTORS IN PEOPLE in the Philippines.
It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.
Employee Life Cycle Expert - Will identify and implement process improvements and will provide quality and timely end-to-end service addressing employee needs across all P&C areas in accordance with Standard Operating Procedures, and ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets. The incumbent provides expert advice related to the systems within GBS scope, performs simple troubleshooting and acts as a Power User for data bases and systems in scope of GBS.
What will you do?
You will provide services according to the P&C Service Catalogue including:
Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses
Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list.
Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBS
Prepare contractual agreements and letters in accordance with established templates
Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll system
Ensure data and documents readiness for payroll run (if applicable)
Notify relevant parties on employee's data changes
Support employees with access to T&E application and corporate credit card provisioning.
Support employee enrollment into relevant benefits plans
Support employee enrollment into ESPP program, manage all requested modifications
Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions)
Provide reports with defined standards and templates
Providing complex reports and collecting KPIs
You will support markets in formulating of business requirements for system changes and play a key role in further system testing of the implemented solution.
Proposes and together with BTS IT implements system enhancements which improve GBS efficiencies.
Provides advisory support to the local organizations on systems and processes within GBS scope.
Identify and implement process improvements gaining efficiencies from standardization of Operating procedures
Participates in new system implementations and their roll outs to new markets.
You will deliver functional training according to GBS Training Strategy and Framework
Provides support to Requestors and helping to troubleshoot user issues
Proposes changes and improvement to existing SOPs. Creates if necessary new SOPs and other training documents and procedures
Who are we looking for?
A Bachelor's degree in Human Resource or any related courses
Has over 3 years solid experience in Rewards and Global Mobility in a multinational organization in a similar role
Has a good understanding of HR Administration and Organizational Management processes
Has the ability to handle communications with the stakeholders, detail oriented and proactive in identifying process improvement opportunities
An excellent communicator with good command of the English language; knowledge in other languages of the countries within GBS scope is a plus
Advanced knowledge of MS Excel and other MS Office applications
Proficient in SAP or any similar ERP systrem; Lean 6-Sigma methodology knowledge is a plus
Willing to work on Midshift
Amenable to work in McKinley Taguig (Hybrid set up)
What's in it for you?
Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
Receive cash allowances such as meal and transport allowance
Flexible working arrangements
Have access to over 200 company training
Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified company
Find out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
Japan Tobacco International

Taguig City, Metro Manila
Permanent
Full-time