Full Time customer experience specialist (homebased - nightshift)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
We are the people revolutionizing the way meals are ordered, prepared, and delivered. We are technologists, culinary experts, and logistics savants; all unified for the cause of creating a food delivery experience worthy of the people.
Driven to deliver fast, efficient service.
Empathetic; able to understand customers' needs and frustrations.
A confident decision maker and excellent communicator
A creative problem solver
This position requires a computer, internet access, and your undivided attention during a shift.
Provide live-time virtual support to customers via email, text (SMS), and other electronic channels.
Proactively anticipate customer needs to deliver effective and efficient solutions, and nurture customer relationships with the company.
Maintain updated knowledge of companies' ordering platform, business operations, and menu offerings and can easily provide recommendations and alternatives.
Thoroughly collect and record customer feedback and trends, and share with appropriate departments and team members.
Participate in customer acquisition and retention campaigns.
Other duties as assigned by a manager.
Restaurant experience/knowledge is preferred, but not required.
Qualifications
Tech-Savvy - an affinity for technology is a must.
Quick thinking; oriented to deliver fast, efficient service.
Finds joy in the process of problem-solving and giving people meaningful interactions.
Empathetic; able to accept customers' needs and frustrations, and naturally considers as many perspectives as possible before making a suggestion or decision.
A confident decision-maker, and creative problem solver.
Restaurant experience/knowledge is preferred, but not required.
Primary Software Platforms Used Include:
FrontApp
Slack
Google G-Suite including (Gmail, Google Calendar, Google Meet, Google Sheets, Google Docs)
Working hours
Strictly Wednesday to Sunday from 2:00PM to 11:00PM Eastern US Time
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time