fukien-mandarin Quality Assurance (speaking only)J-K Network Manpower Services

BGC, Taguig City
Php 70,000 - Php 90,000
English, Fukien, Mandarin
Multilingual Filipino
BENEFITS:
13th Month Pay
HMO
Government Mandated Benefits
Sick Leaves
Vacation Leaves
Other Allowances
Dayshift/Midshift Schedule
Weekends Off
Shuttle Service (Pick-up point)
Mandarin-Fukien Speaking Only
JOB DETAILS:
Company Profile: Work with the biggest contact center handling the largest bank company in the Philippines. They are currently handling the LARGEST PHILIPPINE BANK and servicing the Chinese and Fukien speakers. With around 1500 branches in the Philippines, this is tagged as one of the most successful businesses in the Philippines. Currently this bank is serving corporate and residential customers.
Requirements:
Fukien, Mandarin, English (Speaking Only) it should be mainly fukien but mandarin is also required
Bachelor's Degree Holder or at least 2 years college
Graduate or Undergraduate is welcome to apply
Background in related area is required (Q.A, Coaching/TL or CSR)
Knowledgeable in Computer applications
Knowledgeable in BPO Set-up (CSR)
Willing to work Dayshift or Midshift (Shifting Schedule)
Willing to work in a BPO Set-up and office based
Responsibilities:
Responsible for conducting quality-related review of the agent performance. This includes call monitoring, review of data entry/transaction processed and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines.
Document all observations thoroughly by maintaining observation forms and a call center monitoring database.
May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
Perform other duties as assigned by management.
Recruitment Process: - All process will be done via online
Initial Screening
HR Interview (Behavioral)
Computer Based Exam
Operations Interview (Panel Interview) - Language Assessment Interview
Client Interview
HOW TO APPLY:
Please send your resume to: [Protected Info] | [Protected Info]
Contact Number: Globe: [Protected Info]
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook: https://www.facebook.com/ranamae.diaziii/
Facebook Page: https://www.facebook.com/jknetworkmandarinjobs
Company Website: https://jknetwork-jobs.com/
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J-K Network Manpower Services

Taguig City, Metro Manila
Temporary
Full-time