front of house AgentDBC Philippines

Company Description
DBC Philippines is the Makati-based shared services division of Deep Blue Company (DBC), an Australian group of companies with innovative digital, and high-volume solutions to the Australian real estate market. Our focus is on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing and building inspections process through to settlement, and we're changing the face of the Australian residential property market.
We have newly created roles delivering service and sales solutions to customers within our Conveyancing.com.au business.
Conveyancing.com.au (CCA) is Australia's leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila offices.
This is a genuinely exciting opportunity to work with a growing international group of companies, partnering with some of the smartest minds in the industry, and the humblest people you're ever likely to meet. We offer:
highly competitive salaries and benefits
Australian-based working hours
ongoing training and upskilling in your experience to customer service
a supportive team and company culture
career growth and a Success Framework to fuel, see and reward your success
Job Description
Supported by a comprehensive onboarding process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).
You will be responsible for:
Attending to inbound calls and emails and making outbound calls as needed
Checking and analysing business emails
Documenting call details
Taking messages and transferring calls for Sales and Legal department
Communicating clients' queries about their file or general concerns via call or email to the correct department
Validating, assigning, and tracking leads
Managing Pipedrive deals as needed
Taking accountability for issue resolution and escalating concerns when needed
Handling, escalating, and logging complaints
Managing clients' online reviews
Providing an excellent level of service via email with clients and internal colleagues
Maintaining strong communication with your colleagues to ensure the team targets are achieved
Demonstrating you live and breathe our values and behaviors
Continuously looking for ways to improve processes and ways of working
Qualifications
You pride yourself on delivering great customer experiences. You are able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organized, both your customers and your team know you can be depended on and are always reliable. With exceptional attention to detail and strong written and verbal communication skills, you thrive in an environment where you can work as part of a team to solve problems. You know that every day will throw up new and different challenges and know how to go about solving problems without the script.
With a completed Bachelor's degree you will have:
Direct customer contact experience ideally working with Aust / NZ, US or UK customers
Experience in a high-performance service delivery environment and customer service
Expertise in Microsoft 365 applications
Experience in Adobe and PDF editing applications is a plus
High level of proficiency in English, both written and verbal
Experience in working in both a team and individual environment
WORKING LOCATION AND REQUIREMENTS
This role works in a hybrid setup and in order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
conducive home office (free from noise and distraction)
main internet: wired internet of at least 5mbps
reliable back up internet: at least 3mbps speed
DBC Philippines

Makati City, Metro Manila
Permanent
Full-time