Front End Developer with seo experience (homebased)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
We are looking for a Senior Technical Solutions Engineer with previous experience working in adtech to provide enterprise-level assistance to our publishers and help ensure that they are maximizing revenues through our advertising technology platforms.
You will have several years of experience in frontend development, with a focus on Javascript and CSS, as well as familiarity with one or more Javascript frameworks (React, Angular, Vue). You should have deep familiarity with using Developer Tools to assist in debugging and troubleshooting, as well as experience in cross-platform testing using tools like Browserstack and CrossBrowserTesting.
Research and identify solutions to ad serving (display, video and rich media) issues
Diagnose and troubleshoot technical issues, including account setup and configuration within internal client's platforms
Ask publishers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate issues and lead coordination with appropriate internal teams (e.g. Engineering)
Provide prompt and accurate feedback to publishers
Utilize internal documentation and external resources to provide accurate tech solutions
Ensure all issues and their steps to resolution are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their platform use is fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of knowledge base articles, notes and manuals
Maintain good relationships with clients
Ability to work remotely and independently
Qualifications
Proven work experience as a Technical Solutions Engineer, Front-End Developer, Front-End Software Test Engineer, or similar role with professional knowledge of JavaScript, CSS and other client-side code
Previous experience with Google Ad Manager, ad servers (Xandr/AppNexus) SSPs (Index Exchange, Rubicon etc) or other adtech platforms
Ability to diagnose and troubleshoot technical issues
Familiarity with help desk and CRM software (eg. Jira, Hubspot)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical guidance, both written and verbal
BS degree in Information Technology, Computer Science or relevant field, or equivalent experience
Business-level verbal and written English
Experience in these areas would also be a bonus:
Previous experience working in software testing or test automation
Additional Information
Work Schedule (UK Client)
Monday to Friday (1PM - 10PM; Manila Time)
Work Location (WFH)
Permanent Homebased
Candidates are expected to have a personal device/equipment at home with stable/reliable internet connection of at least 10MBPS (both download and upload speed)
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time