french Quality Assurance Analyst (bgc, taguig city)J-K Network Manpower Services

BGC, Taguig City
Negotiable
English, Filipino, French
Foreigner
BENEFITS:
HMO
Sick Leave
Vacation Leave
13th Month Pay
Government Mandated Benefits
Other Benefits will discuss by the client
Shifting (Night with Graveyard)
Skeletal Schedule (Working onsite and work from home)
JOB DETAILS:
Company Profile: One of the Biggest IT Service companies established in India. They provide services in over more than 90. The company is also supporting Fortune 500 Companies and has more than 200,000 employees.
Requirements:
Proficient in French and English
Preferably Filipino that is Fluent in French
Foreign National who has permanent visa in the Philippines
Minimum of a 2 year Associate Degree but Bachelors' degree complete or in progress is preferredGood English Communication Skills
3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
Experience in Live customer support experience (phone, chat, email, in-person, etc.) is a big advantage
Willing to work in a Skeletal Schedule (Working onsite and work from home)
Responsibilities:
Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer
Monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
Assist in developing, creating and implementing call center quality processes and procedures as well as making recommendations for enhancements to training materials as needed to enhance the overall customer's experience.
Recruitment Process:
Paper Screening
Recruitment interview (via Viber)
Language Interview (via WhatsApp)
Operations Interview (via Viber)
Account Specific Exam (Online)
Completion of Requirements (Online)
Medical Exam
Contract Signing (Online)
HOW TO APPLY:
Please send your resume to: [Protected Info] | [Protected Info]
Mobile: (+ 63) 9176381992
Sun/Smart: [Protected Info]
Skype: jkrecruit
Look for: Ms. Alena
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J-K Network Manpower Services

Taguig City, Metro Manila
Permanent
Full-time