fraud Manager24-7 Intouch
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 17/02/2021
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more on our culture, follow the link to Our Story -
About the Job
The Fraud Manager is responsible for managing the Fraud, Disputes and Abuse teams. We're looking for someone who can take a proactive, hands-on approach to minimizing, detecting and preventing fraud and strengthening loss prevention procedures across our company.
As Fraud Manager, You Will...
Lead, manage, and train a team of Fraud and Disputes Analysts to reduce instances of fraud
Identify areas of high fraud activity, and work with the team to improve fraud detection and loss prevention
Regularly educate analysts and investigators on fraud activity and associated behaviors
Be responsible for developing, executing and implementing various processes and procedures to prevent, detect, and identify fraud risk and fraudulent activity taken against the company, its products or customers.
Minimize and prevent losses resulting from high risk transactions of various types
Demonstrate strong judgment capability to review and/or investigate routine risk transactions or reports including critical thinking, problem solving and ability to create and implement solutions
Establish metrics and reporting to measure effectiveness of program components to prevent, detect and reduce fraud risk;monitor and manage team members to these targets
Take proactive measures to prevent losses through data loss tool management
Leverage data points and data sets to understand and communicate the financial and customer impact on the business and respective goals
Work across departments in reviewing transactions, troubleshooting issues and handling escalations.
Operate in a team environment, and communicate strongly with various stakeholders and cross functional teams, including change management with new processes and protocols
Requirements
As Fraud Manager, You Have...
A minimum of 5 years of experience in fraud and disputes teams
At least 3 years of experience in people management
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
Bring best-in-class approaches and techniques to effectively identify, mitigate, and minimize fraud loss.
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills: listening, verbal and written
Ability to assess the "big picture" and draw connections between inputs and outputs
Leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to develop and implement new processes for various users, reporting, metrics
Ability to roll up your sleeves, and work through required data, reporting and processes to develop risk management solutions as it relates to fraud prevention
Ability to create and report on data, metrics and create processes for various levels of users
Ability to analyze and utilize data to inform and optimize fraud strategy
Ability to Identify and implement appropriate controls, with the objective of minimizing losses while maintaining excellent customer experience and profitability
Workable
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more on our culture, follow the link to Our Story -
About the Job
The Fraud Manager is responsible for managing the Fraud, Disputes and Abuse teams. We're looking for someone who can take a proactive, hands-on approach to minimizing, detecting and preventing fraud and strengthening loss prevention procedures across our company.
As Fraud Manager, You Will...
Lead, manage, and train a team of Fraud and Disputes Analysts to reduce instances of fraud
Identify areas of high fraud activity, and work with the team to improve fraud detection and loss prevention
Regularly educate analysts and investigators on fraud activity and associated behaviors
Be responsible for developing, executing and implementing various processes and procedures to prevent, detect, and identify fraud risk and fraudulent activity taken against the company, its products or customers.
Minimize and prevent losses resulting from high risk transactions of various types
Demonstrate strong judgment capability to review and/or investigate routine risk transactions or reports including critical thinking, problem solving and ability to create and implement solutions
Establish metrics and reporting to measure effectiveness of program components to prevent, detect and reduce fraud risk;monitor and manage team members to these targets
Take proactive measures to prevent losses through data loss tool management
Leverage data points and data sets to understand and communicate the financial and customer impact on the business and respective goals
Work across departments in reviewing transactions, troubleshooting issues and handling escalations.
Operate in a team environment, and communicate strongly with various stakeholders and cross functional teams, including change management with new processes and protocols
Requirements
As Fraud Manager, You Have...
A minimum of 5 years of experience in fraud and disputes teams
At least 3 years of experience in people management
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
Bring best-in-class approaches and techniques to effectively identify, mitigate, and minimize fraud loss.
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills: listening, verbal and written
Ability to assess the "big picture" and draw connections between inputs and outputs
Leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to develop and implement new processes for various users, reporting, metrics
Ability to roll up your sleeves, and work through required data, reporting and processes to develop risk management solutions as it relates to fraud prevention
Ability to create and report on data, metrics and create processes for various levels of users
Ability to analyze and utilize data to inform and optimize fraud strategy
Ability to Identify and implement appropriate controls, with the objective of minimizing losses while maintaining excellent customer experience and profitability
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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24-7 Intouch
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