financial - blended chat Customer Service ii | up to 27k package | moa pasayTTEC

Bringing smiles is what we do at TTEC... for you and the customer. As a site-based Chat Customer Service Representative in Pasay, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 
 
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.
 
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City 
 
What You'll be Doing 
 
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues either through voice or non-voice interactions which includes but not limited to inbound and outbound calling such as chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. 
 
During a Typical Day, You'll 
 
Answer incoming communications from customers 
Connect and resolve issues with customers using voice or non-voice platforms 
What You Bring to the Role 
 
High School graduate or equivalent  
2 years or more of customer service experience 
Ability to type at least 25 words per minute (WPM) 
Recognize, apply and explain your product or service knowledge  
Computer experience 
What You Can Expect 
 
Win P10k* electronic gift certificates if hired between Nov. 1 to Dec. 4 (terms & conditions apply) 
Supportive of your career and professional development 
An inclusive culture and community minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
Visit https://mybenefits.ttec.com/phl/ for more information.