finance support AssociateRemote Employee

Remote Employee BPO has an outstanding opportunity for you!Role: Finance Support AssociateCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night DifferentialWork Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine TimeWork Setup: WFO (Office-based)SummaryThe Finance Support Associate is responsible for receiving, logging, and assigning all customer billing inquiries while delivering excellent and prompt customer service.Responsibilities:
Process billing inquiry requests from internal and external customers.
Answer incoming calls and emails, resolving issues or managing tasks within the quote-to-cash business process.
Log all requests in the CRM system and escalate or resolve critical issues as needed.
Maintain accurate customer contact records and data in all systems.
Manage an individual work queue in the CRM system.
Process returned mail and emails, contacting customers for updated information.
Common Inquiry Types:
Reactivation / Deactivation / Data Correction
Explanation of Bill
Billing Treatment Incorrect
Ship-To or Bill-To Updates
Copy of Invoice
Account Statement
Account Updates (contacts, addresses, platforms, account names)
Missing Invoices
Copy of Contract
Cancellations and LSDA Follow-ups
Invoice Mismatches
Systems Used:
SFDC (Salesforce)
MIDAS
E10
E4SE
EpicCare
Ticket Volume:
Busy days: 20 - 30 tickets
Regular days: 10 - 15 tickets
Required Experience:
Previous experience in a customer support role.
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Highly reliable with the ability to maintain regular attendance and punctuality.
Excellent English oral and written communication skills.
High school or College Undergraduate.
Willing to work office-based
Willing to work in US time zone (Night Shift Philippines)
Willing to work on weekends and holidays
Ready to start immediately.
Pampanga based
Compensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential
Remote Employee

San Fernando City, Pampanga
Permanent
Full-time