finance Operations Manager (billing - night shift)SAP

Requisition ID: 289454
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE AND OBJECTIVES
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The Global Finance Shared Services Environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, Qualtrics O2I team is responsible for issuing Qualtrics customer invoices and performing all Qualtrics billing related tasks. Qualtrics O2I Finance Operations Manager (FOM) is part of the GFSS Qualtrics O2I team and is responsible to deliver with a help of the team the best quality services to customers. His/her main tasks are people management, employee motivation and cultivation of the employee engagement index The FOM will report directly to the Head of Qualtrics Finance Operations at GFSS and will be based in Manila.
EXPECTATIONS AND TASKS
As a GFSS Qualtrics O2I FOM, you will be able to build your leadership skills by forming and developing a team that will support the O2I (billing) function of the Qualtrics company. Going forward, you are expected to build the team and foster a close working relationship among its members. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.
Key Responsibilities
Deliver appropriate leadership and people management activities (building the team, creating the future, managing performance, developing and coaching people) to ensure solid Leadership Trust Score and Employee Engagement Index.
Lead the team in delivering to the agreed Service Level Agreements (SLA) within the O2I (billing) function.
Lead transactional tasks and all activities according with the Qualtrics standard billing process plus any agreed country specific processes.
Ensure that the operated process and the internal controls are SOX, tax and legally compliant for the company codes in scope.
Create and maintain positive relations and cooperation with the internal and external GFSS customers and local counterparts as well as cooperation with other teams.
Support smooth operations of the entire Qualtrics O2I Process Area within GFSS.
Drive standardization and continuous improvement of in scope company codes, deliver efficiency and quality improvements.
Monitoring KPI's in cooperation with QM to ensure team delivers the required services and quality.
Deliver services in appropriate quality to ensure increasing customer satisfaction.
Responsible for solving escalations, de-escalations and problem prevention.
Project Involvement.
Update Head of Qualtrics Finance Operations on ongoing topics on regular basis
Provide support to Head of Qualtrics Finance Operations on ad hoc basis
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed University Degree
Excellent interpersonal and communication skills
Customer focus & Business Acumen
Fast learner (people & process)
Solid problem solving and analytical skills
Ability to work in a virtual team
Ability to work under pressure
Fluent written and spoken English is required
Multicultural skills & experience
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
WORK EXPERIENCE
Working experience with Shared Service Centre (min. 2 years)
Experience of people management and team leading (min. 2 years)
Knowledge of Google Suite (Gmail, Google Docs, etc) preferred
Prior experience with NetSuite preferred
Experience with enterprise collections or billing preferred
#SEAHotJob
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Requisition ID: 289454
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE AND OBJECTIVES
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The Global Finance Shared Services Environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, Qualtrics O2I team is responsible for issuing Qualtrics customer invoices and performing all Qualtrics billing related tasks. Qualtrics O2I Finance Operations Manager (FOM) is part of the GFSS Qualtrics O2I team and is responsible to deliver with a help of the team the best quality services to customers. His/her main tasks are people management, employee motivation and cultivation of the employee engagement index The FOM will report directly to the Head of Qualtrics Finance Operations at GFSS and will be based in Manila.
EXPECTATIONS AND TASKS
As a GFSS Qualtrics O2I FOM, you will be able to build your leadership skills by forming and developing a team that will support the O2I (billing) function of the Qualtrics company. Going forward, you are expected to build the team and foster a close working relationship among its members. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.
Key Responsibilities
Deliver appropriate leadership and people management activities (building the team, creating the future, managing performance, developing and coaching people) to ensure solid Leadership Trust Score and Employee Engagement Index.
Lead the team in delivering to the agreed Service Level Agreements (SLA) within the O2I (billing) function.
Lead transactional tasks and all activities according with the Qualtrics standard billing process plus any agreed country specific processes.
Ensure that the operated process and the internal controls are SOX, tax and legally compliant for the company codes in scope.
Create and maintain positive relations and cooperation with the internal and external GFSS customers and local counterparts as well as cooperation with other teams.
Support smooth operations of the entire Qualtrics O2I Process Area within GFSS.
Drive standardization and continuous improvement of in scope company codes, deliver efficiency and quality improvements.
Monitoring KPI's in cooperation with QM to ensure team delivers the required services and quality.
Deliver services in appropriate quality to ensure increasing customer satisfaction.
Responsible for solving escalations, de-escalations and problem prevention.
Project Involvement.
Update Head of Qualtrics Finance Operations on ongoing topics on regular basis
Provide support to Head of Qualtrics Finance Operations on ad hoc basis
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed University Degree
Excellent interpersonal and communication skills
Customer focus & Business Acumen
Fast learner (people & process)
Solid problem solving and analytical skills
Ability to work in a virtual team
Ability to work under pressure
Fluent written and spoken English is required
Multicultural skills & experience
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
WORK EXPERIENCE
Working experience with Shared Service Centre (min. 2 years)
Experience of people management and team leading (min. 2 years)
Knowledge of Google Suite (Gmail, Google Docs, etc) preferred
Prior experience with NetSuite preferred
Experience with enterprise collections or billing preferred
#SEAHotJob
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
SAP

Manila City, Metro Manila
Permanent
Full-time