fcc Customer Services representative-associateFedEx

1. Customer Support: Handle customer requests for pick-ups and deliveries promote and advise customers' enquiry on FedEx products and services respond, follow-up and resolve complex issues with customers, escalate to next level as needed operate company customer service technologies and other communications tools. 2. Customer Relationship Management: Act as customer interface, understand customers' needs and provide appropriate/customized support maintain good relationship with customers. 3. Reporting and Data Management: Collect and/or generate data from different sources validate or complete accurate and timely reports as required perform data entry into the systems complete paperwork and documentations in the FCC Shared Services. 4. Alignment and Compliance: Work closely other departments to ensure accuracy of information and completion of processes Ensure ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. 1. Secondary education (O'Level or Form 5) or equivalent 2. Relevant work experience in a customer-facing environment: Not required 3. Good customer and vendor relationship management skills. 4. Good business / industry knowledge. 5. Result-focused. At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member Career Mobility and Development : When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
foundit

Angeles City, Pampanga
Permanent
Full-time