Facilities ManagerJones Lang LaSalle

Major Responsibilities
Contract Management
Support the Regional team to close any gaps from current contractual KPI position
Contribute to the regional change control process
Operations
Responsible for project planning, execution and stakeholder engagement of the Site with participation in Regional and Global Programs as is required.
Drive client initiatives such as savings targets, benchmarking and best practices.
Drive regional and global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
Assist in the preparation of site specific reporting and participate in regional reporting as is required regionally.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Actively support and encourage alignment of best practices as delivered by the regional team and participate in any change management associated.
Client/Stakeholder Management
Develop relationships with key stakeholders in the Client's organization to better understand their local needs
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Understand the client business growth and work with the Regional and Global Teams to implement growth strategies
Service Delivery
Participate in the alignment of reporting as is agreed by the regional team and Google client.
Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements.
Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL's performance.
Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results.
Participate in special projects and/or facilitate ad hoc reporting requests as required.
Provide communications management for internal and external account marketing and communications, including online content management.
Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account.
Participate in managing the relationship with the Client's Performance Management SME and translate their business objectives into JLL's account business plan when required.
Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.
Support the delivery of the Workstream Programs for the portfolio and leverage JLL's SMEs where applicable.
Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client.
Financial Management
Work with the regional team to roll out and assist the countries with share of savings programmes
Look for opportunities to cross-sell services and to reduce cost to our customers operation
Ensure budget is prepared with accuracy and financial results are within the KPI requirements
People Skills
Is able to effectively communicate with any level of person in a client organization
Is able to give coaching and leadership to staff
Is able to resolve first line conflicts in regards to customer expectation and delivery
Is able to deal with political situations and defuse conflict
Quest for Excellence
Understands great service
Strives to deliver something different
Will not settle for mediocre delivery
Will think in traditional and non traditional manners
Problem Solving & Strategic Thinking
Ability to connect strategic matters to operational deliverables
Is able to articulate solutions and explain them well
Act as a business partner to the Regional and Global Team and countries
Champion both sides of the operation and help to find solutions to common operational problems
Analytical, proven ability to solve problems using an objective approach
Proven ability to employ holistic approaches and looks at long term solutions with the team
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Ideal Experience
Minimum 8 years' experience in people operations, ideally Facilities Management or Hospitality
Has experience in handling client matters with the experience to escalate or give first hand advice
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating strategic needs into deliverable programmes
Has handled a P&L and or understands financial systems
Other Personal Characteristics
Strong communicator, good presentation skills and strong verbal & written communication skills.
Be an active listener
Self-motivated and confident
Has gravitas with their peers
Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Exhibits honesty & trustworthiness
Energy, Pacing, Focus, Excitement
Technical comprehension and experience with performance based service contracts and vendor management both soft and technical
Knowledge of local occupational safety requirements
Ability to work within a budget
Demonstrated initiative
Strong written and oral communication skills.
Ability to solve problems
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time