Facilities head / account leadLaSalle Investment Management

How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and per How we support the Whole You : Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. Major Responsibilities The Facilities Head is accountable for all Google sites across the Philippines, the expectation is that the Facilities Manager will be onsite 5 days a week and will spend time on each site in Manila and at times may need to be onsite in Cebu. Contract Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs. Ensure expiry of contracts are well-monitored and re-procurement is initiated when needed. Ensure contracts are continually assessed to deliver best value to the client. Support the Regional team to close any gaps from current contractual KPI position. Contribute to the regional change control process. Operations Responsible for project planning, execution and stakeholder engagement of the Site with participation in Regional and Global Programs as is required. Drive client initiatives such as savings targets, bench-marking and best practices. Drive regional and global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices. Assist in the preparation of site specific reporting and participate in regional reporting as is required regionally. Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success. Actively support and encourage alignment of best practices as delivered by the regional team and participate in any change management associated. Client/Stakeholder Management Develop relationships with key stakeholders in the Client's organization to better understand their local needs Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the Client, as reflected by Client feedback Understand the client business growth and work with the Regional and Global Teams to implement growth strategies. Service Delivery Participate in the alignment of reporting as is agreed by the regional team and Google client. Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements. Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL's performance. Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results. Participate in special projects and/or facilitate ad hoc reporting requests as required. Provide communications management for internal and external account marketing and communications, including online content management. Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account. Participate in managing the relationship with the Client's Performance Management SME and translate their business objectives into JLL's account business plan when required. Ensure data integrity of all technology and information systems across the portfolio and audit from time to time. Support the delivery of the Workstream Programs for the portfolio and leverage JLL's SMEs where applicable. Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client. Financial Management Actively work to ensure that the site's financial operations are meeting or exceeding targets. Ensure financial processes are followed at all times. Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts. Look for opportunities to cross-sell services and to reduce cost to our customers operation Ensure the budget is prepared with accuracy and financial results are within the KPI requirements. People Skills Is able to effectively communicate with any level of person in a client organisation. Is able to give coaching and leadership to staff. Is able to resolve first line conflicts in regards to customer expectation and delivery. Is able to deal with political situations and defuse conflict. Quest for Excellence Understands great service. Strives to deliver something different. Will not settle for mediocre delivery. Will think in traditional and non traditional manners. Problem Solving & Strategic Thinking Ability to connect strategic matters to operational deliverables. Is able to articulate solutions and explain them well. Act as a business partner to the Regional and Global Team and countries. Champion both sides of the operation and help to find solutions to common operational problems. Analytical, proven ability to solve problems using an objective approach. Proven ability to employ holistic approaches and looks at long term solutions with the team. Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines. Health & Safety Management Ensure the provision of a safe working environment. Ensure compliance with statutory regulations on fire, health and safety standards. Google User Ticket System (GUTS) Manage Google GUTS requests which will be the focal point for day-to-day operational activities. Log and monitor all service requests in GUTS, ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the Google contract. Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the Google Contract. Administer any changes in the GUTS portal. Ensure GUTS KPI is met. Events Coordination / Support Management of the GEMs tickets. Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc). Coordination with stakeholders on the reallocation of rooms. Administration of meeting rooms. Profitability and Savings Initiative Develop initiatives and strategies that lead to cost savings and service improvement. Ideal Experience A large scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects. Experience working in a tech sector environment an advantage. Excellent people skills and ability to interact with a wide range of stakeholders. Knowledge of local occupational health and safety requirements. Knowledge of critical facilities. Knowledge of vendor management for specialized services. Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system). Ability to understand and interpret commercial contracts. Strong budget management and financial analysis skills. Strong PC literacy and proven ability to manage daily activities using various systems. Experience with Client reporting and preparation of reports. Other Personal Characteristics Strong communicator - good presentation skills and strong verbal & written communication skills. Be an active listener. Self-motivated and confident. Has gravitas with their peers. Flexible - able to adapt and effectively deal with rapidly changing, stressful situations. Proven ability to initiate and follow through with improvement initiatives. Able to work independently and be a team player. Exhibits honesty & trustworthiness. Technical comprehension and experience with performance based service contracts and vendor management both soft and technical. Knowledge of local occupational safety requirements. Ability to work within a budget. Demonstrated initiative. Strong written and oral communication skills. Ability to solve problems. Ability to effectively deal with stressful situations. Flexible - able to adapt to rapidly changing situations. Strongly goal-oriented - able to focus on meeting all performance targets. Team player - able to cooperate and work well with others to meet targets. REPORTING TO Regional South Asia Hub Lead Location: On-site -Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
Monster

Taguig City, Metro Manila
Permanent
Full-time