experienced CUSTOMER success manager | can start asapPeak Outsourcing Inc

Job Description:
Work with our customer base of knowledge workers to get them on-boarded, deliver Client's value and help them be more productive with our software throughout the customer lifecycle and answer their questions.
Understand your customers' goals, offer tailored advice on best practices, and be the voice of the customer within our organization.
Proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Participate in creating educational materials for the customers.
Understand customers goals, market, and industry trends, make thoughtful recommendations that solve their problems promptly and be the voice of the customer within our organization.
To be part of the incredible Engagement Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem solving.
Understand customer use cases and work processes to provide the best guidance on how to optimize the platform usage and unlock the most value.
Prepare and conduct webinars for the customers and analyze the impact of the webinars on customer's behavior
Proactively reach out to customers to help them use the platform in the most efficient way and share best practices via email and phone calls.
Create educational content for the customers including tutorial videos, print materials and content in other formats
Process and analyze specific customer use cases and formulating common use cases.
QUALIFICATIONS:
Candidate must possess at least Bachelor's/College, Post Graduate Diploma/Master's Degree, Professional License (Passed Board/Professional License Exam), Post Graduate Diploma/Master's Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 yrs. experienced Employees specializing in Customer Service or equivalent.
Full-time position(s) available.
2+ years of work experience in a customer facing role
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Strong creative skills and passion for development of new educational materials
Keen business sense to discover and understand customer business objectives and pain points to ultimately measure the platform's financial impact
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand it thoroughly
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
Excellent organization, note-taking, project management, and time management skills.