exec Office case specialist 1Wells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description e Executive Office Case Specialist role will be responsible for: Account and customer information research and update within committed and regulatory turnaround time. Responds independently to inquiries and complaints from internal and external customers. Conducts research to determine appropriate course of action, conducts investigative steps to fully identify the issues, processing complex transactions, researching product information and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters and negotiates accordingly. Market Skills and Certifications Some College/2-year Degree Required Qualifications: 1+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution; 1+ years of experience interacting with people or customers; Amendable to work on shifting schedule including night shift, weekends and/or Philippine holidays; amendable to work in McKinley Hill, Taguig. Determine appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contacts, etc., creating correspondence as needed, enacting responses, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Responsible for responding to and/or researching and resolving inquiries and complaints regarding their WF trade line reported to credit reporting agencies for credit card portfolios. Ensures identified risks and/or problems are clearly documented. Communicating with other departments, managers, merchants, or vendors to resolve customer issues. Refers matters exceeding levels of authority as appropriate. Contacts customers to advise them of research outcome and expected resolution steps and timing via phoning and/or corresponding using both ad hoc and standardized letters or electronic media within committed and regulatory turn-around time. May receive occasional inbound customer calls resulting from warm transfers from service operations or from customers with whom they have communicated directly. Accountable to ensure response to Customer regarding all researched matters. Supplements portal documentation to ensure that research results and actions taken are clearly documented. Notifies leaders about trending matters and recommends opportunities for improvement. Completion of training and required compliance classes Meetings (team, departmental, calibration meetings, etc.) We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time