exbp ManagerRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Talent Management Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for an EXBP Manager to support us, RingCentral:
Duties and Responsibilities:
Conducts weekly meetings with respective business units.
Consults with line management, providing HR guidance when appropriate.
Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
Manages and resolves complex employee relations issues.
Conducts effective, thorough, and objective investigations.
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Partners with the legal department as needed/required.
Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).
Works closely with the management and employees to improve work relationships, build morale, and increase productivity and retention.
Provides HR policy guidance and interpretation.
Assists international employees with expatriate assignments and related HR matters.
Provides guidance and input on business unit restructuring, workforce planning, and succession planning.
Identifies training needs for business units and individual executive coaching needs.
Participates in evaluation and monitoring of training programs to ensure success.
Follows up to ensure training objectives are met.
Performs the function of an ambassador between Acquire and RingCentral for HR, Finance, Admin, Training, timekeeping, and process improvement concerns.
Desired Qualifications:
Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, any field.
At least 8-10 years of relevant working experience.
Should have extensive labor relations experience.
Familiar with C&B, payroll and timekeeping software, and payroll process.
Can communicate effectively with clients and stakeholders.
Experience in managing at least 500 FTEs is a must.
Must be willing to work at night on a hybrid set up and amenable to work in Ortigas/Cubao area
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Hybrid set-up until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
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RingCentral

Manila City, Metro Manila
Permanent
Full-time