Job Summary:
To provide assistance in any of the 3 Event Support functions - Data Management, Event Relations and Event Support Data Management - the team will manage and maintain the RX database which may include but is not limited to lead generation, data enrichment, data cleansing and data validation Event Relations - the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites, information dissemination, data verification, pre / post-show survey and matchmaking Event Support - the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events
Accountabilities:
Data Management:
Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our database
Event Relations:
Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)
Event Support:
Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
To provide assistance in any of the 3 Event Support functions - Data Management, Event Relations and Event Support Data Management - the team will manage and maintain the RX database which may include but is not limited to lead generation, data enrichment, data cleansing and data validation Event Relations - the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites, information dissemination, data verification, pre / post-show survey and matchmaking Event Support - the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events
Accountabilities:
Data Management:
Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our database
Event Relations:
Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)
Event Support:
Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
Other Info
Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
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RELX
About the company
RELX jobs
Manila, Metro Manila
Position event Support generalist recruited by the company RELX at Iloilo, Joboko automatically collects the salary of , finds more jobs on Event Support Generalist or RELX company in the links above