escalations support Engineer (tier 4)Transnational e- Business Solutions, Inc.

Job Description
The Support Escalation Engineer is driven to resolve complex issues with a passion to assist senior team
members and achieve customer success. The candidate we are looking for requires a background in
development, ability to dive into code and work methodically through the most challenging cases in
complex environments. Excellent communication skills, both verbal and written, are required to interact
effectively with our worldwide customers, development, support and sales team members.
Key Responsibilities
• Troubleshoot complex issues whether software or environmental related
• Focused on complex issues through to resolution
• Work closely with product management, development, quality assurance and senior support
team members to resolve customer challenges
• Document troubleshooting techniques and train the team on the techniques
Qualifications:
• 3+ years in software development
• .Net, C+ programing experience
• Powershell, SQL, RabbitMQ experience a plus
• Cybersecurity certification or like a plus
• Experience with active directory, Unix and general networking
• The desire to learn and grow in new areas of technology
• Knowledge of O365, Azure and cloud solutions a plus
• Excellent interpersonal, and verbal English communication, written and presentation skills
required
• Ability to work closely with Management and senior team members
• Flexible work hours to respond to escalated Severity 1 issues when required
• Ability to be on-call for escalated, Severity 1 challenges worldwide, 24x7
• Highly motivated, "can do" attitude, works well under pressure
Company Name: Transnational E-Business Solutions Inc. (Tesi)
Work Location: Taguig
Working Schedule: Shifting and Hybrid Set Up
You may send your Resume / CV thru email: **************@tesi.com.ph
If you have any questions or clarification you can message me directly in messenger.
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role