enablement & academy - Administrator 2Anaplan

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
Enablement & Academy Administrator
Anaplan, the Connected Planning pioneer, is changing the way the world's most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and can be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do.
We call it #AnaplanLOVE
At Anaplan these words come to life by making employees feel empowered and inspired. Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence. We want you to think big and act boldly through expressing your authentic best self! Anaplan is looking for a tenacious Renewal
Manager. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an individual contributor, full-time position. If you're ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. Come see for yourself what an exciting place to work looks like.
We have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
The Enablement & Academy Administrator will identify, research, track, and ensure timely resolution or appropriate escalation of content related or technical issues for learners using our Learning Management System. This position is responsible for maintaining our LMS administration documents for how we manage the Academy Help Desk Cases.
What you'll do:
Act as a liaison between customer, partners, employees, and subject matter experts to solve issues with people trying to complete their training
Triage and solve tier 2 Academy help desk cases, escalate to the appropriate subject matter expert as needed
Maintain LMS administration documentation for case management
Inform/Train the tier 1 academy help desk team on LMS administration documentation changes
Work with Sr. Systems Manager to manage the customer satisfaction survey for the academy help desk.
Participate in project related to the Implementation, updates, or modifications in the management of the Learning Management System
Implementation, updates, or modifications
Modify or update learner progress and grades as needed
Monitor employee/contractor terminations to ensure application access and security is maintained
Demonstrate a positive customer service orientation with employees, partners, and customers,
Required Qualifications/Skillsets:
Bachler's degree plus 2+ years of relevant experience; OR in lieu of degree, 5 years of relevant experience required
Ability to support and engage in multiple initiatives simultaneously
Comfortable working with customer, partners, and employees
Ability to problem-solve and utilize strong analytical skills in a fast-paced environment
Ability to work in a complex and changing environment independently and within a team, self-motivated with little direct supervision
Proficiency in the use of an online ticketing system (Salesforce preferred)
Experience working with learning management systems (Moodle, Totara, Learning Pool LMS, Docebo preferred)
Proficient MS Office Skills (Word, Excel, and Outlook)
Position Requirements
Remote based in Philippines
Work US hours
Our Diversity and Inclusion Commitment.
Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are and bring your true self to work every day!
Our Story.
Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential, build trust and confidence. We challenge legacy thinking and software that isn't flexible for the modern organization. And we have architected the only platform offering that will take the time from planning to decision down to zero.
We're building truly outstanding technology. From our calculation engine and in-memory data store to apps and predictive analytics, outstanding technology is being developed every day.
We're addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan's Connected Planning platform enables customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide and convert constant change to your environment. See what our global customers and partners have to say about Anaplan's platform solving some of the most complex challenges in business. CEOs, analysts, and the press agree-Anaplan is changing the way the world does business.
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not: * Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
Anaplan

Philippines
Permanent
Full-time