ecommerce Operations executiveLuxasia

Job Description:
Luxasia Philippines is looking for a Senior Ecommerce Operations Executive to join its ecommerce team in the Philippines.
The Senior Ecommerce Operations Executive will ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.
Responsibilities
Monitor daily order fulfilment
Upload new product listing
Assist in GWP enrollment
Help monitor if promotions are up and running
Examine promotions after creation to ensure that it was set up correctly
Responsible for stock replenishment on all channels
Monitor order status on all Marketplace once shipped out
Responsible for claims filing and monitor claims status
Participate in onboarding process, Sellercenter account creation and customer mapping
Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.
Liaising with warehouse and platforms on order pickup and other order concerns
Liaising with LRC and finance on any payment discrepancies
Help resolve any customer complaints
Weekly returns monitoring and process cancelled orders
Submit billings to finance
Maintain high store performance ratings
Continuously improve processes and practices
Requirements:
At least 4-5 years of experience in managing ecommerce operations
Bachelor's degree with a specialization in marketing or business
Critical-thinking and interpersonal skills
Strong communication and problem solving skills
Highly proficient in MS Excel
Self-starter, and can work under pressure
Ability to manage multiple projects and execute under tight deadlines
Ability to work independently
Highly detail oriented
Job function: Ecommerce Store Operations Executive
Industry: Ecommerce, Business, Consumer Goods,Cosmetics, Retail
Employment Type: Full-time
Skills: MS Excel,Tracking andAnalytics, Project Management, Knowledgeable in Ecommerce platforms
Luxasia

Taguig City, Metro Manila
Permanent
Full-time