early engagement adv isorAmerican Express
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/01/2026
Deadline: 25/10/2022
Job Description:
Early Engagement Advisor
You Lead the Way. We've Got Your Back
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
Building lasting relationships is at the heart of our business-and that's exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in sales on #TeamAmex.
Description:
American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Small and Medium Enterprise (SME) Team is a key part of GCS and manages relationships with Small Business clients in Australia, acquiring business owners with products and services to help them to manage and expand their businesses, so they in turn can change the world for the better.
Successful colleagues in this division are leaders in the marketplace, managing the end to end sales process and passionate about providing a premium level of service to business owners.
THE ROLE
This phone-based account management role is responsible for establishing and growing a portfolio of newly acquired Small Business Clients and developing consultative B2B relationships passionate about driving growth accounts. The successful candidate will achieve results through working with various internal and external partners at all levels of the organization, and thoroughly understanding and deploying effective customer management strategies.
Reporting directly to the Team Leader of Early Engagement, you will be tasked to assist and support the Sales Team to handle accounts from day one. The role will also have the responsibility to develop positive relationships very quickly, and to make sure sales targets and retention metrics across the sales portfolio are met.
THE IDEAL CANDIDATE
Someone passionate about establishing relationships and helping business owners nurture growth in their market and industry. If you are this person, then this is a truly outstanding opportunity that could provide you with the building blocks for an outstanding career at American Express!
This is an exceptional opportunity for a sales-oriented individual, keen to pursue a career in account management or sales within GCS.
Responsibilities:
Provide day to day assistance to clients both over the phone and via email focusing on quality of service
Analyze and review client information in order to support additional B2B spend on their new products
Demonstrate initiative and creativity to solve client issues and requests.
Leverage existing and build new internal relationships across all teams to enhance client satisfaction
Establish positive relationships with the Sales team, in order to provide the best client service experience.
Qualifications:
Outbound calls (collections / sales / etc) experience in an international market REQUIRED
Previous experience as a Relationship Manager AN ADVANTAGE;
Background in outbound B2B sales/account management AN ADVANTAGE;
Ability to provide outstanding standards of client relationship building;
Consistency in meeting Key Performance Indicators (critical metrics);
Familiarity with results-oriented environments;
Outstanding communication and interpersonal skills, including experience working closely with internal partners and consistent track record to influence all levels.
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express
Early Engagement Advisor
You Lead the Way. We've Got Your Back
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
Building lasting relationships is at the heart of our business-and that's exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in sales on #TeamAmex.
Description:
American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Small and Medium Enterprise (SME) Team is a key part of GCS and manages relationships with Small Business clients in Australia, acquiring business owners with products and services to help them to manage and expand their businesses, so they in turn can change the world for the better.
Successful colleagues in this division are leaders in the marketplace, managing the end to end sales process and passionate about providing a premium level of service to business owners.
THE ROLE
This phone-based account management role is responsible for establishing and growing a portfolio of newly acquired Small Business Clients and developing consultative B2B relationships passionate about driving growth accounts. The successful candidate will achieve results through working with various internal and external partners at all levels of the organization, and thoroughly understanding and deploying effective customer management strategies.
Reporting directly to the Team Leader of Early Engagement, you will be tasked to assist and support the Sales Team to handle accounts from day one. The role will also have the responsibility to develop positive relationships very quickly, and to make sure sales targets and retention metrics across the sales portfolio are met.
THE IDEAL CANDIDATE
Someone passionate about establishing relationships and helping business owners nurture growth in their market and industry. If you are this person, then this is a truly outstanding opportunity that could provide you with the building blocks for an outstanding career at American Express!
This is an exceptional opportunity for a sales-oriented individual, keen to pursue a career in account management or sales within GCS.
Responsibilities:
Provide day to day assistance to clients both over the phone and via email focusing on quality of service
Analyze and review client information in order to support additional B2B spend on their new products
Demonstrate initiative and creativity to solve client issues and requests.
Leverage existing and build new internal relationships across all teams to enhance client satisfaction
Establish positive relationships with the Sales team, in order to provide the best client service experience.
Qualifications:
Outbound calls (collections / sales / etc) experience in an international market REQUIRED
Previous experience as a Relationship Manager AN ADVANTAGE;
Background in outbound B2B sales/account management AN ADVANTAGE;
Ability to provide outstanding standards of client relationship building;
Consistency in meeting Key Performance Indicators (critical metrics);
Familiarity with results-oriented environments;
Outstanding communication and interpersonal skills, including experience working closely with internal partners and consistent track record to influence all levels.
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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American Express
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Taguig, Metro Manila
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