ea Coach (home-based)Athena

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.
They've joined Athena to get more leverage, more impact, more success and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.
The EA Coach enables our EAs to consistently provide excellent quality services to our clients by addressing needs, skill gaps, and feedback with effective and personalized coaching.
High-level Responsibilities
Support: Provide the resources, authority, training, and support necessary for EAs to deliver consistent high performance.
Guide: Direct our EAs to work on areas for improvement, and reinforce strengths to sustain the EA's progress.
Track: Monitor client-EA partnership health, intervening when there are performance/ quality issues.
Specific Responsibilities
You will help prepare our EAs and build their confidence in working with their clients, and setting them up for success in the long-term: * EA onboarding: Create an onboarding plan (a.k.a. 10x Launch Plan) based on the clients' delegation needs, and effectively walk the EA through it.
EA nesting: Find ways to make our new EAs feel ready and confident to start working with their clients, including providing resources and 1:1 coaching based on areas for improvement.
Ongoing support:
Give EAs clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge (if there's any)
Help EAs build and improve their skills by teaching relevant skills, tactics, and techniques.
Follow up on coaching sessions in a timely manner.
Continuous Improvement: How do we set our EAs up for success?
Playbook Feedback: Collate and communicate EAs' feedback to the Product Experience team so they can refine playbooks or create new playbooks for growing client needs, and identify the tools and systems that EAs need to help them become successful.
EA Feedback: Collate and communicate EAs' skill gaps to optimize our training and recruitment processes.
Recruitment - Share feedback with Recruitment Team so they can reassess sourcing and hiring strategies.
Training - Share feedback with Training Team so they can identify the EAs' training needs and develop effective training programs accordingly.
Your Metrics
These are the metrics you will own and optimize:
EA nesting performance: Improve EA performance during the first 90 days
90-day client retention rate: Achieve a client retention rate of 90% for the first 3 months of the partnership
EA attrition rate: Achieve a quarterly EA attrition rate of less than 5% where attrition happened from the nesting period onwards
EA engagement score: Achieve a quarterly engagement score of at least 90%
Requirements
Must have at least 2 years experience as an Executive Assistant/Virtual Assistant or equivalent.
Must have at least 1 year experience mentoring and/or leading a team
Must be willing to work PH graveyard hours
Must have excellent written and verbal English communication skills
Must be a highly organized individual
Must have a collaborative mindset
Must be ready and equipped to work from home full-time
Breezy HR

Philippines
Permanent
Full-time