dks - operations expert (mandarin speaking), e-commerce client service - assistant Vice PresidentDeutsche Bank

Job Description:
Job Title: Operations Expert
Corporate Title: Assistant Vice President
Department: e-Commerce Client Service (ECS)
Location: Manila, the Philippines
Client Service and Digital Planning is an exciting and broad ranging role within eCommerce. With a clear focus on responding to client inquiries and requests on a daily basis paired with a focus on the strategic development of the eCommerce team in the region:
What we will offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.
You can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Your Responsibilities
Service clients on a daily basis with respect to all inquiries and requests
On-going communication with Clients, Front Office and other departments to identify and implement efficiencies
Identifying areas for automation and support of strategic solutions for Operations, Front Office and IT
Understanding disruptive / digital market evolution and the impact on TAS in the region - perform opportunity analysis and product development requirements as necessary
Drive and deliver initiatives to improve the team's delivery processes and methods
Ensure any operational change is implemented with full understanding of risks & control.
Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.
Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.
Process and provide ad-hoc support for requests from Clients and internal teams.
Provide oversight and manage support teams for outsourced processes
Your Skills and Experience
Bachelor's degree
Language Skills Required: Aside from English proficiency, Mandarin proficiency (business level) - this language skill is highly preferred
Relevant work experience in client services in the financial services or BPO/Call center environment
Financial knowledge
Operational background
Leadership and steakholder management experience
How we'll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
About us and our teams
is the leading German bank with strong European roots and a global network. Click to see what we do.
Deutsche Bank & Diversity
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Deutsche Bank

Manila City, Metro Manila
Permanent
Full-time