director, network StrategyAmerican Express

Job Description:
Director, Network Strategy
You Lead the Way. We've Got Your Back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
How will you make an impact in this role?
American Express entered the travel agency business more than 100 years ago (1915), and today it is one of the world's largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle/concierge services.
The Network Strategy & Configuration team is part of a global organization that shapes the future of TLS by identifying customer servicing strategies that contribute to the configuration & transformation of the TLS servicing model. The team is looking for a Director, Network Strategy to lead small & large-scale programs of servicing & configuration business transformations across critical global markets delivering a significantly improved customer experience for our card products whilst also improving operational efficiency. In addition, the successful individual will also be maximizing the TLS Global Footprint & data driven analytics to develop and identify new opportunities to support servicing & capabilities improvements across the TLS organization.
Responsibilities:
Manage end-to-end the of migration program and the processes from TLS global markets in the US, LACC, Europe and Asia
Provide strategic program structure and support key configuration & transformational initiatives partnering with multiple stakeholders including Finance, Operations, Workforce Planning, Compliance, Real Estate, Capabilities, and Technology
Communicate regular updates to the leadership team by proactively identifying, tracking, and resolving issues, facilitating decision-making, and identifying cross-workstream dependencies and post-implementation reviews
Ensure all implemented projects are in accordance with compliance and control guidelines
Identify opportunities to improve the customer experience and network efficiency by leveraging the current footprint and global expertise to its full potential
Partner across leadership teams to develop mid-term and long-term strategies to optimize TLS' servicing model and achieve competitive advantage through superior customer value
Maintain regular interaction with senior executives on program progress, risks, and issues to facilitate decision making
Influence business partners, leadership, and key stakeholders to achieve appropriate standardization of key TLS processes across all regions
Minimum Qualifications:
Demonstrated success in large-scale program management experience including migration of processes across locations and/or business units
Solid track record of delivering global and/or regional projects from inception to completion
Organizational skills with high attention to detail and ability to prioritize appropriately and manage several deliverables at once
Proven work experience in delivery across aggressive timelines
Analytical skills with knowledge of key operational metrics and servicing strategies experience to interpret data, transform it into strategies, and change or challenge status quo
Strong ability to build and leverage relationships with our stakeholders, while influencing program partners effectively
Ability to deal with ambiguity, navigate roadblocks and, utilize Change Management principles to drive results.
Excellent verbal and written communication skills, with clear and confident communication style in engaging with senior executives to garner credibility and sponsorship
Strong financial acumen, preferably related to service delivery decisions.
Ability to work on a global scale and work out of hours as needed as this is a global role
High proficiency in PowerPoint and Excel
Preferred Qualifications:
Travel experience
People-leader/people-management experience
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 Mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time