director for Training (apac)American Express

Job Description:
Delivery Director
Global Servicing Learning Network
Go above and beyond at a company that sets the standard for customer-first service.
American Express:
An iconic brand where you can evolve as a leader
Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our Customers, to our colleagues, and to the values on which American Express was built: integrity, inclusion, quality, respect, and community.
American Express has a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people.
Find your place at #teamamex.
Support and trust to thrive in your career and life
Our mission is to give our Customers a level of service that goes above and beyond their expectations every day. We are advocates for our Customers, designing creative solutions to meet their needs, and aiming to become essential to them by providing differentiated products and services to help them achieve their aspirations.
You lead the way. We've got your back. What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide:
Experiences to evolve as a great leader
A world of opportunities to grow your career
An inclusive culture to help you thrive
We support you professionally and personally, because the best way to back our Customers is to back our people.
The Global Servicing Learning Network (GSLN) is responsible for creating and delivering successful learning programs across Global Services Group (GSG) for our newly hired colleagues and ensures that they continue to learn and develop throughout their tenure with the company. We also partner closely with Global Talent Acquisition (GTA), HR and our business partners to ensure we identify and bring the right talent to the organization. We support over 20,000 colleagues across the globe in 9 languages and in 20+ markets
Role & Responsibilities:
Meaningful, rewarding work performed with integrity
Here's just some of what you'll do in this role:
Take complete ownership to support onboarding new colleagues, performance, delivery of tenured training, and learning engagement for all processes in the Asia-Pacific region
Responsible for leading a team of Learning professionals. Will be accountable for building and leveraging relationships, will be engaged in global projects, sharing and implementing best practices, working towards a global and consistent approach to learning and driving continuous improvement in the quality, effectiveness, and efficiency of training.
The position will also interface with Learning colleagues and site business function leaders and teams. Manage business partner relationships, all Line of Business stakeholders in the region and facilitate sharing of learning metrics, results and strategies
Work with Global teams to stay abreast with current learning trends to drive innovation and evolution of our learning, elevating learning relevance, effectiveness, and efficiency
Leverage Voice of Customer Metrics and business input to address gaps and opportunities and incorporate into new hire and tenured curricula as appropriate
Monitor post-training performance to continually elevate the Learning design, deployment and address apprentice and tenured speed to proficiency, retention, and productivity
Preferred Skills & Interpersonal Competencies:
Unique career journey shaped by your talent and curiosity
Prior professional experience in learning delivery or design, including understanding of adult learning principles, using best practices in learning approaches and learning technologies to drive performance
Exceptional people leader with 10-15 years of experience in Training with proven experience developing, leading and motivating team members; experience leading remotely across multiple locations is a requirement.
Passion for the customer experience, identifying opportunities for improvement, coordinating efforts and measuring progress, striving to driving phenomenal results
Proven ability to build and leverage relationships at all levels & displays strong ability to effectively navigate through a global, matrix environment
Clear, confident, self-motivated, displays passion for learning, influential leadership/excellent communication style that welcomes debate but ultimately drives alignment - highly collaborative.
Passion for Growth Mindset, challenging status quo and must be extremely flexible & adaptable
Highly effective at decision making, workload prioritization, project management & problem analysis and resolution
Ability to act as change agent and proven experience in driving implementation of strategies and solutions to accelerate continued evolution of Global Servicing Learning Network to a world-class learning organization
Preferred Qualifications:
University graduate or equivalent combination of education and business experience
Additional Details:
Location: BGC, Taguig City -. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *
Workplace Flexibility: Full time. Shift flexibility requirements across multiple time zones based on business needs - temporarily some shifts may be worked remotely
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
Must be amenable to work in Taguig once community quarantine measures are lifted
This role is not open to visa sponsorship according to business requirements.
*At American Express' discretion this position may be work from home and adjusted back to "in office" at any time
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time