Digital strategist | remoteAugust 99, Inc

The Digital Strategist is primarily responsible for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio, and True Custom website products.
Job Responsibilities:
Assist our clients through the website production process until their website is launched.
Act as the bridge between our clients and the production team.
Ensure the project remains within scope.
Report the progress of projects to clients on a regular basis.
Keep the project timeline within the approved schedule.
Assist in tracking web project issues and drive their resolution.
Create project status reports and deliver status updates to clients and managers.
Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
Keep up to date with current design trends - primarily in web design, but also in other fields as well
Must maintain excellent customer relationship.
Determine what our clients' goals are and provide expert advice on how clients can achieve these goals.
Coordinate with our Los Angeles office by phone & email.
Anticipate errors in the projects prior to clients calling customer support or sales.
Successful launch of projects with little to no tweaks from Quality Assurance.
Be Proactive in reviewing the websites for possible issues and revisions.
Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
Must undergo and pass Advanced IDX training.
Job Requirements:
Experience in project management
Background in art and design is a must
Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
Background in handling internet-related products such as web hosting and web design.
Highly adaptable and willing to learn in a fast-paced work environment.
Goal-driven and detail-oriented.
Positive attitude and willing to work with a team.
Salesforce knowledge is a strong plus.
Wordpress knowledge is a strong plus.
Key Competencies:
Great Communicator
Team Player
Eager to Learn and grow
Well Organized
Patient
Flexible and Resourceful
Tenacious and Assertive
Good Attitude
Coachable
Creative
Work from Home
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Other:
Access to Loft Spaces coworking sites (Ortigas, BGC, Makati)
Entry Level / Junior, Apprentice Sales and Marketing Information Services 2 openings Bachelor's degree graduate
August 99 is a company of startups with 23 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It's all a part of our core values: dare something worthy, find your awesome, and earn your beef!August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time