Digital Marketing Specialist (Home Based)Cogent Byte Systems

DIGITAL MARKETING SPECIALIST (HOME BASED)
 
Background
 
BEELIVERY are the UK’s largest ‘on-demand’ grocery delivery service and one of the UK’s fastest growing technology companies.  We have 15,000 registered delivery drivers serving 10,000s of customers. 
 
Digital Marketing Specialist is a key role working for www.beelivery.com
 
Description of Role
The individual will liaise and engage with Beelivery’s external strategic marketing and PR agencies to ensure consistent messages are delivered to target audiences. 
Key objective is to increase brand awareness, leading to increased website and App traffic, resulting in increased number and value of orders.
The role has broad responsibilities for content creation, promotion & communication with Beelivery’s customers, drivers, and general audiences through digital channels.
The individual will be heavily involved in a wide range of digital areas including supporting brand awareness and positioning, SEO, content creation and will also manage campaigns. 
The role will propose and agree campaigns with senior management, identify through market research the most effective digital channel to reach respective target audience segments.
Actively engage with cross functional teams to support the business objectives.
Operate within the Company Values.
Duties and Responsibilities
Contribute to the achievement of the company objectives by providing leading edge digital marketing content. 
Produce a digital marketing plan with KPIs.
Identify and develop the most effective digital channels to achieve Beelivery’s objectives.
Use market research to inform content development and channel selection. 
Manage own workload and take responsibility for ongoing training & development of social media engagement for customer service team members.
Support CS Team to achieve objectives for social media KPIs. 
Support development of our Driver community to engage in social media activity. 
Review reports and analyse projections identifying areas for continuous improvement of digital marketing against budgeted costs and overheads against actual figures. 
Participate in daily, weekly and monthly video meetings with management to discuss the budgetary position and agree action plans where required, monitor and follow up.
Support CS Team to achieve objectives for customer service metrics, receipts, tickets and calls. 
Any other duties as considered necessary as directed by the management team.
Skills / Attributes Required - ESSENTIAL
Excellent spoken and written English.
Customer focus – helpful and enthusiastic.
Digital marketing & social media content creation, campaign creation & delivery.
Problem solving orientation.
Excellent telephone manner, courteous and empathetic.
Experience of working in customer service, ideally in online retail environment.
Excellent communication and team working skills with the ability to work with and influence others within a culture of Continuous Improvement.
Strong IT skills including experience of web-based retail systems, Microsoft Office, Microsoft Teams.
Will go beyond the call of duty.
Own a computer with a high-speed internet connection.

No Experience
Open to Work From Home