digital ad Operations ManagerAffinity X

Job Summary:
The Operations Manager is responsible for leading the daily operations and production of the team in terms of service delivery, quality and productivity, staffing and resource allocation, management information reporting and overall team performance. The Operations Manager shall also act as a point of contact and direct interface of clients in cases deemed by the Account Manager and agreed upon by the Senior Operations Manager.
Duties and Responsibilities:
Responsible for external communications with clients on a daily/weekly basis. Operations Manager should be able to step in when Account Manager or Senior Operations Manager are not available.
Help support with internal email communications and conference calls US and Pune resources when it comes to internal coordination of new and existing lines of business as needed
Help support knowledge onboarding of any new accounts or products through to 100% full ramp.
Coordinate with Account Managers in transitioning full ramp live accounts from Account Management to Operations as part of project close-out.
Manage and participate in Functional Training responsibilities of the assigned Operations team.
Learn client specific requirements and create corresponding training modules (when needed) to train existing and new hire staff.
Responsible for all review of new and existing workflow processes per account and product. Research, analyze, and recommend process improvements towards greater quality and productivity efficiency of assigned Operations team.
Take lead in ensuring that all necessary ISO documentation is created and submitted.
Provides leadership and direction to the Digital Design Services Advertising Operations Team
Job Specifications:
Degree holder with 4-6 years of operations management experience
Experience in developing and implementing various digital advertising strategies
Skillset and qualifications:
Strong sense of accountability and work ethic, keen attention to details, highly analytical and data driven
Experience in working with project management tools such as JIRA is a plus
Excellent communication skills
Strong business, marketing & consumer understanding
Soft skills:
Keeping abreast of current industry communication/media thinking
Strategic innovation & creativity skills, excellent presentation skill
Team player and positive attitude
Work from Home
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Sales and Marketing Marketing / Advertising / Sales 1 opening Bachelor's degree graduate
AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time