deskside AnalystRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500 staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environme Acquire BPO is an award-winning, global business outsourcer with 8,500 staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. RingCentral is the global leader in cloud-based communications and collaboration software. Weare fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $1.5 billion company that's growing at 30% annually and we're expanding our Business Support Unit BSU Team to make sure we stay ahead of the competition RingCentral is looking for a Desktop Systems Specialist to provide an exceptional, high quality, professional Site IT support and technical leadership within the company for our Manila Office. The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company. The Desktop Systems Specialist is expected to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees. Responsibilities: Assess the current state if the IT environment and recommend improvements Pro-actively consult with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions (working very closely with our US team) Implement IT solutions working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel. Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process. Managing relationship with IT vendor to ensure inventory is in place to meet expectations. Manage fixed assets log for the company Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings Provide IT support for trade shows and other marketing/sales related events Ensure RingCentral personnel's IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards. Project manage technical and process improvements to IT environment and technologies Follow project management fundamentals such as defining the project, creating a project plan, develop project description, success criteria, major milestones and timelines. Provide improvement, and maintenance of IT Support services, processes and procedures. Provide service and/or technology leadership owning the direction and ensuring adherence to the roadmap of IT service/technology. Follow standard ITSM/ITIL processes and procedures Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system. Ensure there is priority and focus on support for the Executives in the company. Lead, host meetings and actively participate and be available for IT related escalations as required. Lead and participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC's, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc..) Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones. Manage and take responsibility of the server room on site Assist users in the operations of Site IT hardware, software, applications and services Maintain asset information and management of owners end user devices Manage vendors delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers. Maintain confidentiality and privacy in all dealings with owners and executives. Ensuring timely follow up and status updates until issue is resolved Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents. Be available on call 24x7 to support onsite Site IT incidents and escalations. Qualifications and Skills: Bachelor's degree in Information Technology, CS, MIS, Business, or related field Experience with executive level onsite and remote support in an enterprise corporate setting Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..) Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services. Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.) Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment. Must be able to lift/carry desktops, laptops, printers, misc. computer peripherals Ability to work with little or no supervision from direct manager Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer. Demonstrated analytics and problem solving skills Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach. Self-motivated individual capable of working in a face-paced, dynamic environment Detail and results oriented skilled at both planning and hands-on execution Ability to excel in a team-oriented, collaborative, and fast-paced environment Strong documentation skills Excellent written, verbal, and presentation skills What we offer: We offer all the work/life benefits you could ever want, (and none of the micromanagement.) Work from home temporarily until further notice Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs To know more about the Acquire-RingCentral Manila collaboration, you may visit By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our
Monster

Manila City, Metro Manila
Permanent
Full-time