debtor AdministratorVirtual Staff 365

Job Description:Our client is an Australian company that specialises in providing advertising and marketing solutions through community-focused digital and physical notice boards.They are looking for a Debtor Administrator who will manage debtor accounts, HubSpot data entry, and subscription updates while supporting the finance and administration team with accurate billing and customer communication.Job Responsibilities:HubSpot Management
Create, update, and cancel customer subscriptions in HubSpot.
Track new installations and manage subscription pauses and credits.
Update payment terms or subscription details as required.
Ensure all cancellation tickets are processed and recorded accurately.
Maintain accurate and up-to-date debtor and subscription records.
Debtor Administration & Collections
Conduct debtor follow-ups via phone and email, including simple collection calls.
Escalate complex collection matters to management.
Generate and update Accounts Receivable (AR) and ageing reports.
Monitor overdue accounts and assist in reconciliation processes.
Cancellation & Query Management
Manage all cancellation requests and documentation.
Respond to client queries related to subscriptions or billing.
Provide updates and reports on active, paused, and cancelled subscriptions.
Administrative & Communication Support
Draft and send debtor correspondence using approved templates.
Maintain communication logs and CRM records for all debtor interactions.
Assist management with ad hoc reporting, documentation, and administrative duties.
Contribute to improving internal documentation and process efficiency.
Requirements:
2-3 years' experience in debtor management, accounts administration, or similar roles.
Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
Strong written and verbal communication skills (Advanced English).
Confidence in making outbound debtor or collection calls.
Attention to detail and ability to work independently with minimal supervision.
Experience using accounting software (e.g., Xero, MYOB, or QuickBooks) is an advantage.
Organised, proactive, and able to manage repetitive administrative tasks efficiently.
Benefits:
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
Adhoc Bonus
Virtual Staff 365

Philippines
Permanent
Full-time