data Collection Specialist job at lexmark research & development corp. in cebu city | workbankLexmark

JOB FUNCTION
The MPS Data Collection Specialist (DCS) manages the Data Collection Infrastructure components that enables the delivery of Managed Print Services to our customers.
Responsible for the Data Collection Infrastructure setup during the contract implementation phase.
Responsible for the Data Collection Infrastructure availability and performance during the MPS contract execution phase.
Consulted by the Customer Focused Team at various moments in the steady state of the MPS contract.
Works closely with the customer facing teams - MPS Services Operations, GEO TOMs and Worldwide Technical Operations.
Executes standard processes as defined and communicated by Worldwide Technical Operations.
Contributes to and helps improve the Worldwide Best Practices in Technical Operations acting as Primary Point of Contact for accounts in steady state.
ROLES, RESPONSIBILITIES AND AUTHORITY
To implement Back and Front Office Infrastructure:
Implement the Data Collection Infrastructure solution as designed by the Geo Technical Operations Manager.
Ensure that the proper Secure Customer Connection (SCC) components are in place and ready for use.
To maintain and monitor the Back and Front Office Infrastructure:
Monitor, maintain, troubleshoot and administer the Data Collection Infrastructure by ensuring that all the required customer data is received.
To identify opportunities for changes and improvements within the Data Collection Infrastructure area:
Because the DCS is responsible for the Steady State activities execution, we are expecting the following to happen:
Identify opportunities for improvement.
Identify and report negative trends and recurring anomalies to WWTO.
Articulate benefits and suggest action plan to WWTO for review.
Manage transformation projects per WWTO guidance.
EDUCATION & EXPERIENCE
Bachelor/Master's Degree in Information Technology
3 to 6 years experience with:
Networks
Systems
Printer is an advantage.
HTTPS, TLS and SSH implementations is an advantage
ITIL Foundation Certification is an advantage
IaaS, PaaS, SaaS infrastructure is an advantage
3 to 6 years experience and demonstrated success in a customer facing role.
Workbank

Cebu City, Cebu
Permanent
Full-time