data Analytics specialist ivUber

The Global Quality team's mission is to improve the quality of Uber's customer support by providing teams with the tools, metrics and insights they need to drive results. As a Sr Business Analyst you will be part of the team consuming data from the state-of-the-art interaction analytics solution and deriving customer experience insight based on interaction sentiment, agent behavioral data, and text analytics trends. These efforts will yield valuable insight for global stakeholders to enable their data-driven decisions.
---- What the Candidate Will Do ----
The day-to-day responsibilities include:
Dig deep into Uber data sources and identify opportunities of improvement across metrics and operations independently
Drive analysis on projects and important strategic decisions improving the service experiences for our Mobility driver partners and riders and our Delivery courier partners, vendors, and eaters.
Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible
---- Basic Qualifications ----
Required experience and qualifications include:
3+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience
Proficient in SQL
Good working knowledge in Python
Exceptional candidates will also bring experience and qualifications including:
Effective people and stakeholder management skills.
Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
Ability to self-serve, investigate, get the required data and expertise in data visualization/presentation
Ability to end-to-end manage projects right from ideation to final execution by collaborating with multiple stakeholders
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [Protected Info]
Uber

Taguig City, Metro Manila
Permanent
Full-time