cxloyalty - Business systems analyst 1 (jira system)JPMorgan Chase

Job Description:
Duties and Responsibilities:
Administer (on premise) Atlassian suite of tools: including JIRA, Confluence, Jira Align
Provide end user coaching, training, and support to internal and external users
Design, configure and deploy JIRA workflows
Create and update system design diagrams and process documentation
Participate in status review meetings and gather requirements from stakeholders
Partner with vendors to advise continuous improvement analysis of system and processes
Manage deliverables, communications and reporting for ongoing enhancements or tasks
Develop metrics, dashboards and advanced filters across applications to provide end-users and business leaders with operational/performance metrics and status reports
Promote adoption and best practices of tools and associated methodologies
Adhere to standards for process and audit compliance
Partner with business and information technology to determine ways to optimize/improve JIRA setup and workflows with key stakeholders in order to understand and implement requirements
Establish goals for improving, automating and increasing the technical agility of the organization.
Requirements:
Minimum of five years in Information Technology
Understanding of the plugins, apps, extensions, and enhancements currently available for JIRA
Experience configuring, operating and troubleshooting JIRA, Confluence and other Atlassian software products, including application server troubleshooting
Proficiency with Microsoft Office tools (e.g. Visio, Outlook, Word, Excel and PowerPoint)
Solid background with the Project Management methodology
JIRA tool set preferred
Familiarity with ITSM tools and best practices
Ability to communicate, both verbally and written, effectively to internal customers
Strong process orientation with good attention to details
Excellent analytical and problem-solving skills
Willing to work in BGC.
About Us: cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
About the Team:
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.
JPMorgan Chase

Metro Manila
Permanent
Full-time