cx DirectorKantar
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2025
Deadline: 17/03/2021
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 30,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
CX DIRECTOR
Manila, Philippines
Reporting to the Client Partner, the Director will be in charge of revenue growth on a yearly basis; building strong client relationships, making a proven difference to the client's business, and contributing to overall client satisfaction.
The Director will manage a high performing team with responsibility for its people, clients and business delivery and growth. Additionally, the candidate is accountable for overseeing the entire delivery process, deliverables, client engagement and consultancy, providing insightful, value-added market intelligence to new and existing clients. As part of the management team, other responsibilities include business development, people management and financial management along with business strategy implementation.
Role Description
In account management, you will lead accounts to drive account growth and ensure all deliverables meet client needs and generate strong insight and impact for clients business.
Integrate knowledge of brand tools, philosophies and techniques and apply these appropriately to the design, analysis and interpretation of projects to deliver meaningful insights that are translated into engaging stories with clear and concise implications helping clients make better decisions.
Develop strong relationships with clients, deliver effective advice and consultancy for clients by using a strategic view of clients' business to effectively communicate client expectations, strategy and company policy to the rest of the team.
Manage and develop a high performing and engaged team to create a culture which fosters collaboration, growth and learning. Delegate tasks to the team effectively, providing constructive feedback and support to ensure account responsibilities and deliverables are met according to agreed timelines.
Identify, pursue and actively seek new business opportunities to grow existing client business, revenue and profitability.
Role Requirements
The candidate will possess a Bachelor's degree with at least 10 years of relevant (client / agency) experience, coupled with excellent communication and presentation skills.
Ideally, the candidate will have experience in Customer Experience / Customer Strategies types of research, and aspire to build thought leadership in this space.
Acting as a trusted advisor to our esteemed clients, the candidate must demonstrate confidence, gravitas and strong interpersonal skills in client facing situations.
Commercially driven, you are able to develop and implement new business strategies with the senior team and respond to and drive new business opportunities from time to time.
You are able to undertake resource planning across the business with senior team to ensure all accounts meet business and client needs.
You are able to inspire and motivate the team to deliver their best work and continuously improve the client relationship through up-skilling and support across the client service team.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
#FutureKantarStars
Location Mandaluyong City, Ortigas CenterPhilippines
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Kantar
To start a career that is out of the ordinary, please apply...
Job Details
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 30,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
CX DIRECTOR
Manila, Philippines
Reporting to the Client Partner, the Director will be in charge of revenue growth on a yearly basis; building strong client relationships, making a proven difference to the client's business, and contributing to overall client satisfaction.
The Director will manage a high performing team with responsibility for its people, clients and business delivery and growth. Additionally, the candidate is accountable for overseeing the entire delivery process, deliverables, client engagement and consultancy, providing insightful, value-added market intelligence to new and existing clients. As part of the management team, other responsibilities include business development, people management and financial management along with business strategy implementation.
Role Description
In account management, you will lead accounts to drive account growth and ensure all deliverables meet client needs and generate strong insight and impact for clients business.
Integrate knowledge of brand tools, philosophies and techniques and apply these appropriately to the design, analysis and interpretation of projects to deliver meaningful insights that are translated into engaging stories with clear and concise implications helping clients make better decisions.
Develop strong relationships with clients, deliver effective advice and consultancy for clients by using a strategic view of clients' business to effectively communicate client expectations, strategy and company policy to the rest of the team.
Manage and develop a high performing and engaged team to create a culture which fosters collaboration, growth and learning. Delegate tasks to the team effectively, providing constructive feedback and support to ensure account responsibilities and deliverables are met according to agreed timelines.
Identify, pursue and actively seek new business opportunities to grow existing client business, revenue and profitability.
Role Requirements
The candidate will possess a Bachelor's degree with at least 10 years of relevant (client / agency) experience, coupled with excellent communication and presentation skills.
Ideally, the candidate will have experience in Customer Experience / Customer Strategies types of research, and aspire to build thought leadership in this space.
Acting as a trusted advisor to our esteemed clients, the candidate must demonstrate confidence, gravitas and strong interpersonal skills in client facing situations.
Commercially driven, you are able to develop and implement new business strategies with the senior team and respond to and drive new business opportunities from time to time.
You are able to undertake resource planning across the business with senior team to ensure all accounts meet business and client needs.
You are able to inspire and motivate the team to deliver their best work and continuously improve the client relationship through up-skilling and support across the client service team.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
#FutureKantarStars
Location Mandaluyong City, Ortigas CenterPhilippines
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Kantar
Other Info
Mandaluyong City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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Kantar
About the company
Position cx Director recruited by the company Kantar at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on CX Director or Kantar company in the links above
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