Cx Cto philippinesNokia
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/02/2026
Deadline: 27/06/2021
About Nokia
We create the critical networks and technologies to bring together the world's intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.
About Customer Operations
The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams' deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description
The CX Customer CTO is the most intimate and trusted voice of Nokia with a specific customer and/or customer set in a market, ensuring a single compelling technical voice of Nokia to our customers and other regional stakeholders (e.g., regulators and analysts), and a strong voice of customer back to Nokia's business groups and corporate Strategy & Technology via the S&T Market head. The Nokia CX Customer CTO sits in the leadership team of the Sales leader they support as a dotted line and reports directly to the head of S&T for their market. Although they are an individual contributor, they play a key role in Nokia's go-to-market strategy of creating demand, shaping the network strategy of our CSP customers for their success, and doing so in a way that optimizes Nokia's business over the long run. The focus of the role is to influence our customers' network and operational strategy, listen carefully to and support their commercial and business ambitions, and provide all the best relevant insights from Nokia to that customer and from that customer back to Nokia. The Customer CTO is also a critical source of market and competitive insight with a mission to accelerate knowledge sharing across Nokia.
Success will be measured based on future funnel development; improvement in customer perception of Nokia's thought leadership; contribution of customer and competitor insights to broader Nokia, and internal customer feedback from BGs and sales.
Job Responsibilities & Competencies
Supporting Nokia corporate and BG strategy through deep understanding of our customers and local markets, including their network, operational and commercial strategies and ambitions.
Representing & prioritizing local/unique country requirements as well as consolidated regional requirements and technology themes/direction of their customer or region/market
Providing "voice of the customer" to the BGs and Corporate Strategy & Tech via the S&T Leader of their Market;
Supporting the complete Nokia portfolio with a balance across all BGs - must be capable of representing all aspects of Nokia's technology
Supporting BG and Corp market and competitive intelligence with intel from customers/the field;
Providing Nokia thought leadership voice to the markets and our customers as well as stakeholders (eg, regulators). Must be regularly meeting C suite and their teams at CSP customers & influencing local and regional telecommunication governments
Supporting and validating the CX strategy within their target customer or market
Providing technology related insights and associated value argumentation to support sales;
Driving customer network evolution and customer account strategy plans in collaboration with the customer team for purpose of demand creation and emerging white space identification - defining the medium term (18 months to 36 months) technology evolution of the region
Representing Nokia with local and regional industry bodies, press, media and technology analysts. A very confident, capable and visionary public speaker
Dotted line reporting to CX S&T to ensure consistent and compelling VoC and Voice of Nokia
Interfaces with:
Customers at several levels and in several departments
Regulators/press/analysts/other stakeholders
CTs/CBTs/GCBTs
BG RBC/Bus Mgt teams
Bell Labs
Marketing
Public Affairs
SSO
Qualifications
Essential Requirements:
Strong influencing skills, with established relationships at senior and officer level (CxO) executives in Tier 1 and Tier 2 CSPs.
Deep understanding of CSP network and IT architectures including xaaS scenarios, and ideally combining this with experience in telco R&D processes.
Strong strategic thinker.
Best-in-class communication skills: capable of developing strong and credible relationships with customers, analysts, etc. from a technology view, but also communicate complex technology issues to the press and other non-technical stakeholders in a simple, compelling manner.
Virtual team leadership skills able to rapidly capture respect and support of sales and business group leaders as well as other stakeholders within Nokia across a spectrum of cultures
Expert English plus relevant local language an advantage.
Preferred Requirements:
5+ years' experience successfully influencing CSPs
5+ years team leadership experience with positive recommendations
Master's degree in some STEM area, and/or MBA with technical undergrad degree
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.
Nokia
We create the critical networks and technologies to bring together the world's intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.
About Customer Operations
The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams' deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description
The CX Customer CTO is the most intimate and trusted voice of Nokia with a specific customer and/or customer set in a market, ensuring a single compelling technical voice of Nokia to our customers and other regional stakeholders (e.g., regulators and analysts), and a strong voice of customer back to Nokia's business groups and corporate Strategy & Technology via the S&T Market head. The Nokia CX Customer CTO sits in the leadership team of the Sales leader they support as a dotted line and reports directly to the head of S&T for their market. Although they are an individual contributor, they play a key role in Nokia's go-to-market strategy of creating demand, shaping the network strategy of our CSP customers for their success, and doing so in a way that optimizes Nokia's business over the long run. The focus of the role is to influence our customers' network and operational strategy, listen carefully to and support their commercial and business ambitions, and provide all the best relevant insights from Nokia to that customer and from that customer back to Nokia. The Customer CTO is also a critical source of market and competitive insight with a mission to accelerate knowledge sharing across Nokia.
Success will be measured based on future funnel development; improvement in customer perception of Nokia's thought leadership; contribution of customer and competitor insights to broader Nokia, and internal customer feedback from BGs and sales.
Job Responsibilities & Competencies
Supporting Nokia corporate and BG strategy through deep understanding of our customers and local markets, including their network, operational and commercial strategies and ambitions.
Representing & prioritizing local/unique country requirements as well as consolidated regional requirements and technology themes/direction of their customer or region/market
Providing "voice of the customer" to the BGs and Corporate Strategy & Tech via the S&T Leader of their Market;
Supporting the complete Nokia portfolio with a balance across all BGs - must be capable of representing all aspects of Nokia's technology
Supporting BG and Corp market and competitive intelligence with intel from customers/the field;
Providing Nokia thought leadership voice to the markets and our customers as well as stakeholders (eg, regulators). Must be regularly meeting C suite and their teams at CSP customers & influencing local and regional telecommunication governments
Supporting and validating the CX strategy within their target customer or market
Providing technology related insights and associated value argumentation to support sales;
Driving customer network evolution and customer account strategy plans in collaboration with the customer team for purpose of demand creation and emerging white space identification - defining the medium term (18 months to 36 months) technology evolution of the region
Representing Nokia with local and regional industry bodies, press, media and technology analysts. A very confident, capable and visionary public speaker
Dotted line reporting to CX S&T to ensure consistent and compelling VoC and Voice of Nokia
Interfaces with:
Customers at several levels and in several departments
Regulators/press/analysts/other stakeholders
CTs/CBTs/GCBTs
BG RBC/Bus Mgt teams
Bell Labs
Marketing
Public Affairs
SSO
Qualifications
Essential Requirements:
Strong influencing skills, with established relationships at senior and officer level (CxO) executives in Tier 1 and Tier 2 CSPs.
Deep understanding of CSP network and IT architectures including xaaS scenarios, and ideally combining this with experience in telco R&D processes.
Strong strategic thinker.
Best-in-class communication skills: capable of developing strong and credible relationships with customers, analysts, etc. from a technology view, but also communicate complex technology issues to the press and other non-technical stakeholders in a simple, compelling manner.
Virtual team leadership skills able to rapidly capture respect and support of sales and business group leaders as well as other stakeholders within Nokia across a spectrum of cultures
Expert English plus relevant local language an advantage.
Preferred Requirements:
5+ years' experience successfully influencing CSPs
5+ years team leadership experience with positive recommendations
Master's degree in some STEM area, and/or MBA with technical undergrad degree
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.
Nokia
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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