Customer support tier 1Eclaro

Assignment Detail Industry: Internet Services Job Description Customer Support Tier 1 Main Job Tasks and Responsibilities * Provide great customer experiences while dealing directly with customers by chat or email * Respond promptly to Assignment Detail Industry: Internet Services Job Description Customer Support Tier 1 Main Job Tasks and Responsibilities Provide great customer experiences while dealing directly with customers by chat or email Respond promptly to customer inquiries Handle and resolve customer complaints with empathy and care Obtain and evaluate all relevant information to handle product and service inquiries Assess customer needs and properly escalate challenging cases Quickly review content of cases and ensure they are routed to the proper queues Qualifications and Requirements Experience working with both Salesforce or review sites' process is a plus Experience working within a BPO in customer service roles in the E-commerce space Proven success in working in a queue-based system Ability to function independently and collaboratively in a team Strong communicator in both written and spoken English Critical thinker with the ability to creatively problem solve Able to balance competing priorities with strong time management skills Motivated, passionate and coachable team member Organized and detail-oriented representative Possesses strong emotional intelligence Accountable to hit individual goals and complete work on time
Monster

Philippines
Permanent
Full-time