Customer Support (Temporary Work from Home Arrangement)AMZ AllStars

Salary Details
PHP 30,000
Job Address
257 McKinley Hill Drive, Taguig, Metro Manila, Philippines
Job Description
The Customer Support must be a customer service pro! Friendly, self-motivated, and reliable and with impeccable communication and organizational skills. He or she must understand that every customer phone call builds the company’s reputation for outstanding service. 
Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing
Use phone & email; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones
Monitor products for issues & ensuring no “downtime” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed
Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences
Monitoring revenue of listings, noticing when there is declining sales, and making escalations to team-members of possible issues.
Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.
Job Requirements
Customer service, MS Computer Skills, English Communications skills, Google tools management
Job Type
Customer Service/BPO
Working Hours
09:00 AM to 06:00 PM
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NCR, Metro Manila, Taguig, Philippines
4 Years
Full-time
PHP 30,000
Vocational Graduate
25 Vacancies