Customer support / tele-salesPremium Bet

Customer Support Executive:
Role: Customer Support Executive
Location: Manila, Philippines
Type: Full-time, Permanent
Shifts: Flexible to work in any shifts (24*7)
Salary: Depending on skills and experience
Duties & Responsibilities  :
 
You will be liaising directly with players, primarily via phone and occasionally by chats, to answer their questions and resolve their queries.
Act professionally when having to inform players of any upcoming promotions, regulation changes and requirements.
Thorough product knowledge ,keen to minor details and other information to meet the demand.
Reporting to Team leaders and will be under their supervision within the operational hours.
Stay fully up-to-date with all of the guidelines, policies and procedures .
You’ll enjoy a fast-paced environment and working to agreed targets.
 
Requirements for the role  :
2-3 year Experience in any one of the later: I- Gaming industry, Fantasy Games like DREAM 11,MPL etc., Sports betting ,Crypto Currency or Forex market.
Previous experience of 2-3 years using a customer experience CRM platform such as respond.io, Zen-desk, Help scout etc or any , but not a requirement.
Extensive sports knowledge, particularly with regards to the four major professional sports leagues.
Must demonstrate clear and effective communication skills, good command over both verbal and written English.
Passion for dealing with customer queries, issues & problem with great attention to detail and pre-assume customer demands.
Tech-savvy and efficient with different communication and office software tool.
Willingness to learn and develop new skills: developing job knowledge and expertise through continual professional development
Positive and enthusiastic attitude around resolutions and improvements.
Comfortable with numbers and mathematics.
Role:  Indian Tele-caller / /Calling support
Location: Manila, Philippines
Type: Full-time, Permanent
Shifts: Flexible to work in any shifts (24*7)
 Preferred language: Hindi & English
Salary: Depending on skills and experience.
Duties & Responsibilities :
 
Responsible for making calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements ,issues and solving the queries or concerns over CRM.
Influencing Skills to generate more leads and assigned targets of daily calls.
Responsible for fulfilling sales targets, monthly leads and no of deposit counts.
Increasing customer retention and acquisition rate through convincing skills.
Enrolling and updating customer information in the company’s database
Communicating within Company’s Ethics values and caring for Brand reputation.
Keep records of calls and sales and note useful information.
 
Requirements for the role:
 
2-3 year Experience in any one of the later: I- Gaming industry, Fantasy Games like DREAM 11,MPL etc., Sports betting like casino/bingo/poker/sports-book,Crypto-Currency or Forex market
Extensive sports knowledge & terms like bonuses, roll over ,Wagering etc., particularly with regards to the four major professional sports leagues .
Must demonstrate clear and effective communication skills, both verbal and written English & Hindi and specially Hinglish over CRM.
Passion for dealing with direct customer issues, queries and problem solving.
Language skills : English / Hindi/ Telugu or any other South or North Indian language
Telemarketing / Selling Skills
Basic computer skills : MS Excel, Word or MS -OFFICE.
 
Perks and Benefits :
 
Moderate working hours than other companies.
Allowances, Government Benefits & Bonuses.
Other benefits according to remote or office locations.
Outstanding career development opportunities with growing brand.
Competitive compensation
 
Premium Bet
Number of employees: From 11 to 50
Founded: 2019
PREMIUM BET is the Premium online sports and I- gaming site offering an exciting range of quality products for players. We are serious about helping our customers provide the best possible player experience. Our success depends on attracting and retaining the best talent who recognize the importance of being part of a winning team. We foster an environment where initiative and innovation are rewarded. We combine our skills & expertise with creative thinking to spot new trends and tools to improve our customers’ experiences.
Premium Bet

Metro Manila
₱12,000-16,000 per month
Permanent
Full-time