customer support staff - ( Chat Support/ non voice)Kooapps Philippines

Requirements
Build and maintain customer satisfaction by providing real-time professional and efficient customer support
Document user feedback and suggestions
Monitor all games, conduct investigations and escalate game issues
Gather customer data and generate accurate monthly reports
Identify new methods to further improve users' customer support experience
Represent the company, as needed, in events to strengthen offline presence
Job Qualifications
Graduate of any 4 year course
Good command of the English language
Strong verbal and written communication skills
Preferably with basic customer service experience
Knowledge in MS Office and G Suite
High sense of responsibility, detail-oriented and a good team player
Outgoing, personable and aggressive personality
Willing to work onsite in Makati
Willing to work Sunday to Friday
Fresh graduates/Entry level applicants are accepted
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning
Tuesday: Morning
Wednesday: Morning
Thursday: Morning
Friday: Morning
Saturday: Morning
No experience required for this role
Working rights required for this role