email/non-voice AgentsHoliday Factory Tour Package Inc.

Job Summary
We are looking for a detail-oriented and customer-focused Email/Non-Voice Agent to handle customer inquiries and support through email, chat, or other text-based platforms. The ideal candidate will possess excellent written communication skills and the ability to resolve issues efficiently while maintaining a high level of professionalism.
Key Responsibilities
Respond to customer inquiries via email or chat platforms in a timely and accurate manner.
Provide comprehensive information about products, services, and policies.
Resolve customer complaints and issues by identifying solutions or escalating to the appropriate department when necessary.
Maintain accurate and detailed records of customer interactions and resolutions.
Adhere to established workflows, service level agreements (SLAs), and performance standards.
Collaborate with team members to share insights and improve customer service strategies.
Stay updated on product updates, promotions, and policies to provide accurate assistance.
Qualifications
High school diploma or equivalent (Bachelor's degree preferred).
Strong written communication skills with a focus on grammar, clarity, and tone.
Ability to type [specify WPM, e.g., "40+ words per minute"] with accuracy.
Strong problem-solving skills and the ability to work independently or as part of a team.
Flexibility to work shifts, including weekends and holidays if required.
Key Competencies
Attention to detail and organizational skills.
Empathy and the ability to handle challenging situations calmly.
Time management skills to handle multiple inquiries efficiently.
A proactive approach to learning and adapting to changes.